Drake User

I’m an administrative and customer service professional who supports office operations, coordinates large-scale events, and serves as a primary point of contact for clients, guests, and organizational partners. I thrive in fast-paced environments where clear communication and strong problem-solving keep services running smoothly.

As a Residence Hall Coordinator / Front Desk Attendant at Boston University Events & Conferences, I supervised and trained front desk staff, ensuring consistent coverage and high service standards. I managed administrative workflows like incident reports, facility requests, and daily operational logs, while coordinating communication between housing leadership, facilities teams, and guests to resolve issues efficiently.

I also handled secure access at scale—distributing credentials and managing secure access for hundreds of guests across campus residences. At Wheelock Family Theatre, I supported daily administrative operations, monitored calendars, handled communications and file organization, and managed ticket sales and membership records using the OvationTix system.

More recently, I’m delivering high-quality service as a Server, managing 6–10 tables at once and supporting events serving 500+ guests. I bring the same teamwork mindset to every shift—collaborating with team members and management to keep nightly operations running efficiently.