Helen River
@helenriver
Operations and community-focused Front of House Manager who builds organized systems and smooth daily experiences.
United StatesWhat I'm looking for
I’m a communication studies graduate with hands-on experience in operations, office administration, event coordination, and marketing communications. I enjoy building relationships, solving problems, and creating organized systems that help teams and programs succeed.
As a Front of House Manager, I coordinate daily operations, scheduling, and communication across staff, customers, and vendors in a fast-paced environment. I manage competing priorities, oversee operational processes, and ensure timely follow-up to maintain service quality and efficiency, while also handling financial reporting and inventory processes.
Previously, I supported office operations and marketing initiatives in a wedding planning and resale business. I streamlined communication workflows, coordinated schedules, and developed social media, email, and content marketing campaigns to increase brand awareness, customer engagement, and event attendance.
I also worked as a Student Manager in a high-volume university setting, providing information and support to students, visitors, and prospective families. That experience strengthened my communication, problem-solving, and ability to manage daily transactions while remaining a steady resource for people exploring programs, services, and facilities.
Experience
Work history, roles, and key accomplishments
Coordinate daily operations, scheduling, and communication across staff, customers, and vendors in a fast-paced environment. Manage competing priorities, oversee operational processes, and ensure timely follow-up on issues to maintain service quality and efficiency. Support team coordination, track operational needs, and foster strong stakeholder relationships while managing financial reporting an
Managed daily office operations and supported marketing initiatives for a wedding planning and resale business. Coordinated schedules, maintained organized records, streamlined communication workflows, and collaborated with planners, vendors, and clients to ensure efficient operations and a positive customer experience. Developed and executed social media, email, and content marketing campaigns to
Student Manager
Office of Student Life, The Ohio State University
Oct 2020 - Aug 2022 (1 year 10 months)
Provided information and support to students, visitors, and prospective families in a high-volume university environment. Assisted with campus navigation, answered inquiries, managed daily transactions, and supported prospective students and parents exploring university programs and facilities.
Student Manager
Oct 2020 - Aug 2022 (1 year 10 months)
Provided information and support to students, visitors, and prospective families in a high-volume university environment. Assisted with campus navigation, answered inquiries, managed daily transactions, and served as a resource for prospective students and parents exploring university programs, services, and facilities.
Education
Degrees, certifications, and relevant coursework
The Ohio State University
Bachelor of Fine Arts, Communication Technology
2018 - 2022
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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