Open to opportunities

Comfort Amarteifio

@comfortamarteifio

Administrative and people-support professional delivering reliable operational and customer service in fast-paced environments.

United States

Message

What I'm looking for

I’m looking for a role where I can own day-to-day office operations, manage details in compliance-heavy workflows, and support people with friendly, efficient service—while having clear standards, teamwork, and room to grow.

I’m a dedicated administrative professional with a proven track record in high-volume, fast-paced environments where accuracy, responsiveness, and professionalism matter. I bring an upbeat, service-minded style and sound judgment to handle diverse daily tasks with minimal oversight, from document-heavy workflows to real-time operational support.

In my recent administrative roles, I’ve provided comprehensive support for property operations by coordinating tenant communications, processing lease documentation, preparing correspondence, and maintaining organized records of resident files, contracts, and compliance documentation. I also manage daily workflows like tracking maintenance requests, generating and monitoring work orders, scheduling vendor services, recording rent payments, updating tenant ledgers, and preparing occupancy and performance reports.

I also bring strong people-and-operations experience from HR and hospitality leadership. As a Human Resources Assistant, I supported full-cycle recruitment and onboarding, maintained accurate and confidential personnel documentation, and helped with performance management, recognition, and conflict-resolution support. Previously, as a Hospitality Supervisor, I led a team of 12, improved guest satisfaction by 15%, and implemented a real-time feedback loop that reduced complaint response time from 30 minutes to 5 minutes.

Experience

Work history, roles, and key accomplishments

Hospitality Supervisor

Hornblower | City Cruises

May 2025 - Dec 2025 (7 months)

Directed daily boat-tour and event operations, ensuring flawless service for 200+ guests per shift. Led a team of 12 staff, improving guest satisfaction ratings by 15% and reducing complaint response time from 30 minutes to 5 minutes through a real-time feedback loop.

Customer Service Team Leadership Shift Scheduling Upselling Complaint Resolution Event Operations Real Time Feedback Management

Human Resources Assistant

University of Illinois Foundation

May 2024 - May 2025 (1 year)

Supported full-cycle recruitment and onboarding by screening candidates, coordinating interviews, facilitating new hire orientation, and assisting with training initiatives. Maintained accurate, confidential personnel documentation and partnered with leadership on performance management support, recognition initiatives, conflict resolution, and updated HR policy implementation.

Full Cycle Recruiting Candidate Screening Interview Coordination Onboarding & Support HR Policies Personnel Management Performance Management training coordination

Administrative Assistant

University of Illinois Foundation

Aug 2022 - May 2024 (1 year 9 months)

Managed daily call-center logistics by scheduling agents’ shifts, tracking attendance, and maintaining up-to-date call-routing databases to support optimal coverage and minimal wait times. Produced and distributed performance reports, processed correspondence, and coordinated internal communications to streamline operations and uphold service level agreements.

Call Center Operations Attendance Reporting Call Routing Databases performance reporting Correspondence Management Internal Communications

Administrative Assistant

Chicago Housing Authority

Dec 2025 - Present (6 months)

Provided comprehensive administrative support to the Property Manager by coordinating tenant communications, processing lease documentation, preparing correspondence, and maintaining organized resident records. Managed operational workflows including maintenance request tracking, work order monitoring, vendor scheduling, and rent/ledger updates to support compliant property operations.

Office Management Tenant Communication Work Orders Tenant Ledger Updates Compliance Documentation