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Makayla Davis

@makayladavis

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Assistant Front Office Manager at Hilton Hotels & Resorts coordinating hotel operations, VIP arrivals, and guest flow.

United States

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At Hilton Hotels & Resorts, I coordinate daily operations at a high-volume Washington, DC property, including room inventory, scheduling, and guest flow. I support VIP arrivals and special events by coordinating logistics and room readiness.

I maintain operational reports that track performance metrics and support leadership decision-making. I also lead and train front desk team members to maintain consistent service standards.

Previously, as a Front Desk Agent at Hilton Hotels & Resorts, I managed reservations, check-ins, and guest services for a 367-room hotel. At Johnson & Wales University, I coordinated community events and programs for residents.

Experience

Work history, roles, and key accomplishments

Current

Assistant Front Office Manager

Current

Hilton Hotels & Resorts

Aug 2025 - Present (1 year 2 months)

Coordinate daily hotel operations for a high-volume property, managing room inventory, scheduling, and guest flow. Lead and train front desk team members, ensuring consistent service standards and effective communication.

Hotel Operations Team Leadership Training Scheduling Guest Relations Operational Reporting Performance Metrics Communication Skills Problem Solving Event Coordination

Front Desk Agent

Hilton Hotels & Resorts

Feb 2024 - Sep 2025 (1 year 7 months)

Managed reservations, check-ins, and guest services for a 367-room hotel with high daily volume. Coordinated closely with internal departments to fulfill guest requests and support group and VIP arrivals.

Reservations Check in Check out Guest Service OnQ Microsoft Systems Data Management problem resolution Attention To Detail

Residential Assistant

Johnson & Wales University

Aug 2021 - Dec 2023 (2 years 4 months)

Coordinated community events and programs for 60+ residents. Managed scheduling, communications, and logistics for student engagement initiatives.

Event Coordination Scheduling Communication Skills Record keeping Incident Reporting Administrative Support Problem Solving

Event Planner Assistant

Save The Dare Events

Feb 2019 - Present (7 years 8 months)

Assisted in preliminary client consultations to understand event vision, needs, and expectations. Supported the event planner in developing plans tailored to client preferences and budgets.

Client Consultation Event Planning Vendor coordination Event Setup Onsite Support Communication Skills Budgeting

Jewelry Sales Assistant

Who Will Know LLC

Feb 2018 - Present (8 years 8 months)

Assisted the designer in showcasing and selling jewelry at trade shows and pop-up events. Engaged with customers to explain product details, styling, and pricing, contributing to increased sales.

Sales Customer Engagement Product Knowledge Event Setup Inventory Management Transaction Processing Brand Awareness