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McKenzie Scott

@mckenziescott

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Front Desk Manager optimizing guest experience through organized operations and event coordination.

United States

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What I'm looking for

I’m looking for roles in operations, customer success, or administrative coordination, with opportunities to support distributed teams and work in international enviroments.

I’m an operations professional with hands-on hospitality experience across Front Desk Management, Event Operations, and Food & Beverage coordination. I’m known for creating organized, efficient, and welcoming environments for both guests and internal teams.

As a Front Desk Manager at Hyatt Place Downtown, I manage daily front operations in a high-volume environment, serving as a primary point of contact for guests and internal teams. I coordinate meeting scheduling, conference room setup, and cross-department event logistics, while overseeing office and bar supply inventory and vendor coordination.

Before that, I served as a Front Desk Supervisor at Atwell Suites by IHG, balancing administrative responsibilities with guest-facing service while supporting group bookings and scheduling needs. I maintained clear communication across departments, improved operational workflows, and supported reporting, billing, and administrative documentation using OPERA Cloud and Microsoft Excel.

I also bring strong event operations leadership from Hotel Ella, where I coordinated logistics for 65+ events and managed vendor relationships, catering coordination, and event setup. Trained front desk staff on systems and procedures to improve efficiency and reduce errors, and consistently kept event spaces clean, ready, and properly set for smooth execution.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Manager

Current

Hyatt Place Downtown

Aug 2025 - Present (8 months)

Managed daily front-desk operations in a high-volume hotel, serving as primary guest/internal contact while coordinating meeting scheduling and conference room setup. Oversaw office and bar supply inventory, vendor coordination, and administrative billing/reporting using OPERA Cloud and Microsoft Excel.

Opera Cloud Front Desk Operations Inventory Management Vendor coordination Event Logistics Scheduling Microsoft Excel Guest Relations Facilities Coordination

Front Desk Supervisor

Atwell Suites by IHG

May 2025 - Aug 2025 (3 months)

Managed front desk operations in a fast-paced environment, balancing administrative responsibilities with guest-facing service. Coordinated with sales and operations teams to support group bookings and scheduling needs while maintaining organized workflows across front desk and food & beverage operations.

Front Desk Operations Guest Service Scheduling coordination Workflow Management Administrative Support Reporting

Event Operations Supervisor

Hotel Ella

Feb 2024 - May 2025 (1 year 3 months)

Coordinated logistics for 65+ events, including corporate meetings and private functions, to ensure seamless execution. Managed vendor relationships, catering coordination, and event space setup, collaborating with internal teams on scheduling, timelines, and event flow.

Event Logistics Vendor Management Event Coordination Scheduling Operational Readiness

Front Desk Supervisor

Hotel Ella

May 2023 - Feb 2024 (9 months)

Supported daily front desk operations, including scheduling coordination, reporting, and guest communications. Trained front desk staff on systems and procedures, improving operational efficiency and reducing errors while assisting with financial tracking, occupancy reporting, and administrative coordination.

Front Desk Operations Staff Training Scheduling coordination Reporting Administrative Coordination

Education

Degrees, certifications, and relevant coursework

Texas State University - San Marcos

Bachelor of Arts, French Language

Activities and societies: Minor: Business Administration. Relevant coursework includes Business French, Foundations of Computer Science I & II, Computer Ethics, Principles of Accounting, Internet Business Services, Introduction to Business Finance, and Introduction to Management Tools & Systems.

Pursuing a Bachelor of Arts in French Language at Texas State University - San Marcos, expected to graduate in December 2026. Completing a minor in Business Administration alongside relevant coursework.