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DPTV User

@dptvuser

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Client relations specialist dedicated to enhancing customer experiences.

United States

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What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for professional growth.

I am a Client Relations Specialist with a proven ability to foster lasting relationships and understand diverse client needs. My approach is centered around delivering tailored solutions efficiently, consistently exceeding expectations through empathetic communication, analytical prowess, and creative problem-solving. My professional journey reflects a passion for cultivating positive customer experiences and creating a team-developing environment that drives organizational success.

Currently, I serve as an Inventory Manager and Data Analyst, where I ensure inventory accuracy and streamline processes using tools like Google Sheets and SQL. My role involves delivering exceptional customer service, resolving issues with professionalism and empathy, and monitoring sales trends to effectively meet customer needs. My previous experience as a Sales Associate at Old Navy and a Nike Associate has further honed my skills in customer engagement and teamwork, allowing me to contribute positively to any team I am a part of.

Experience

Work history, roles, and key accomplishments

Current

Inventory Manager / Data Analyst

Current

Feature

Jan 2024 - Present (1 year 4 months)

Ensured inventory accuracy by entering and maintaining data using Google Sheets and SQL, streamlining processes and minimizing errors. Delivered exceptional phone-based customer service, resolving issues such as mis-shipped items and incorrect sizes. Monitored sales trends to identify high-demand items, placing orders to restock inventory and meet customer needs effectively.

Google Sheets SQL Data Entry Inventory Management Data Analysis Customer Service Problem Solving

Current

Nike Associate

Current

Nike, Inc.

Jan 2022 - Present (3 years 4 months)

Utilized product knowledge to educate customers on Nike's latest innovations, technologies, and performance benefits. Actively participated in product merchandising and maintaining visual standards to enhance the store environment and drive sales. Collaborated with team members to achieve sales targets and contribute to a positive work environment, upholding Nike's brand standards.

Product Knowledge Customer Education Merchandise Sales Targets Team Collaboration Customer Engagement

Sales Associate

Old Navy

Jan 2023 - Jan 2024 (1 year)

Led team members in coordinating daily operations, including inventory management and merchandising. Recognized by management for consistently exceeding performance targets and providing exceptional service to customers. Processed transactions accurately and efficiently using the point-of-sale (POS) system, handling various payment methods.

Sales Customer Service Inventory Management Merchandise Point of Sale Team Leadership

Education

Degrees, certifications, and relevant coursework

Paradise Valley Community College

Associate of Science, Computer Science

Currently pursuing a degree in Computer Science, focusing on foundational concepts and practical applications. Developing skills in programming, data analysis, and problem-solving relevant to the tech industry.