Open to opportunities

Christopher Leon Luciano

@christopherleonlucia

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Retail professional with expertise in customer service and data analysis.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my retail expertise and analytical skills while contributing to a dynamic team focused on enhancing customer experiences and driving sales growth.

I am a dedicated retail professional with a strong background in customer service and data analysis. My journey began with a Bachelor of Science in Consumer, Apparel, and Retail Studies from the University of North Carolina at Greensboro, where I graduated Cum Laude. I further honed my skills with a Master of Science in Retail Studies, focusing on the retail landscape and its impact on consumers.

Throughout my career, I have gained valuable experience in various roles, from a Full-Time Sales Associate to an Assistant Manager at Foot Locker Inc. My contributions led to significant sales increases and improved customer satisfaction ratings. I also had the opportunity to intern at Champs Sports, where I supported the allocations team and developed a comprehensive marketing presentation that showcased my ability to drive customer engagement.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

Foot Locker Inc.

Apr 2023 - Present (2 years 2 months)

Promoted to Assistant Manager to support store operations, team management, and customer service, ensuring a seamless shopping experience for customers. Collaborated with the store manager to develop and implement customer service initiatives, leading to a 25% increase in customer satisfaction ratings. Actively contribute to the achievement of sales goals and customer satisfaction targets, consist

Team Management Customer Service Sales Goals Customer Satisfaction Sales Targets

Full Time Sales Associate

Foot Locker Inc.

Nov 2020 - Apr 2023 (2 years 5 months)

Played a key role in core strategies, product fulfillment, operations, and sales. Contributed to a 25% increase in sales, leading the store to reach $1 million in revenue before Q2 2022. Recognized as Team Member of the Quarter in Q3 2021 and Q4 2022.

Core Strategies Fulfillment Operations Sales Revenue

Allocations Intern

Champs Sports

May 2022 - Jul 2022 (2 months)

Supported the allocations team with sales recaps, store replenishments, and inventory management. Analyzed sales data and trends to provide insights for purchasing decisions and allocation strategies. Developed and presented a comprehensive mock activation event presentation for the Miami Champs Sports Homefield location.

Inventory Management Sales Data Analysis Trend Analysis Presentation Skills

Remote Intern

Team Connection

Jun 2020 - Aug 2020 (2 months)

Collaborated with the marketing team on pinpoint marketing initiatives, contributing to a 15% increase in online customer engagement and brand awareness. Assisted in liquidation pricing projects, maximizing profitability through data analysis. Managed social media platforms to drive online sales and engage with customers.

Customer Engagement Brand Awareness Liquidation Pricing Data Analysis Social Media Management

Education

Degrees, certifications, and relevant coursework

University of North Carolina at Greensboro

Master of Science, Retail Studies

Grade: 3.78 GPA

Completed a final dissertation project analyzing the retail landscape of the Nike SNKRS app, examining its impact on both the company and its consumers. Conducted in-depth research, data analysis, and presented findings to faculty and peers.

University of North Carolina at Greensboro

Bachelor of Science, Consumer, Apparel, and Retail Studies

Grade: 3.65 GPA

Graduated Cum laude with a 3.65 GPA. Completed coursework in Technical Apparel Analysis, Fashion Marketing, and Fashion Retail Management, developing a comprehensive understanding of industry practices and trends.