Open to opportunities

Dalia Pena

@daliapena

Message

Dedicated retail sales associate with strong customer service skills.

United States

Message

What I'm looking for

I am looking for a role that values customer engagement and offers growth opportunities.

I am a dedicated retail sales associate with over four years of experience in sales and customer service. My journey began at Macy's Backstage, where I honed my skills in cashiering and customer interactions. I then transitioned to Uniqlo USA, where I managed sales floor operations and inventory, ensuring a seamless shopping experience for customers.

My experience at Lincoln Center Restaurant with Compass Group further developed my customer service abilities as a runner, where I prioritized customer satisfaction in a fast-paced environment. I am passionate about providing exceptional service and thrive in team-oriented settings.

Experience

Work history, roles, and key accomplishments

Runner & Customer Service

Lincoln Center Restaurant Compass Group

Jan 2017 - Jul 2019 (2 years 6 months)

Provided efficient runner services, ensuring timely delivery of food and beverages. Delivered excellent customer service, addressing guest inquiries and ensuring satisfaction.

Customer Service Food Service Order Management Communication Problem Solving

Salesfloor & Stock Room Associate

Uniqlo USA

Feb 2016 - Dec 2016 (10 months)

Managed sales floor operations, including merchandising and customer assistance. Organized and maintained stock room inventory, ensuring efficient product flow.

Stock Room Operations Inventory Management Visual Merchandising Customer Engagement Stockroom Operations

Sales Associate & Cashier

Macys Backstage

Oct 2015 - Oct 2015 (0 months)

Assisted customers with product selection and purchases, ensuring a positive shopping experience. Operated cash register, processed transactions, and handled money orders and credit card activations.

Retail Sales Customer Service POS Cash Handling Product Knowledge

Education

Degrees, certifications, and relevant coursework

Marble Hill for International Studies

High School Diploma, International Studies

Activities and societies: Community Services, High School Daycare

Completed high school education with a focus on international studies. Participated in community service activities, including work at a high school daycare.