
D pradeep
@dpradeep
Customer service associate at CONNEQT, improving banking voice-process service by developing initiatives to decrease wait times.
What I'm looking for
At CONNEQT, I supported customers in the Banking Voice Process by addressing concerns, providing product information, and maintaining customer satisfaction.
I developed customer service initiatives to decrease wait times and offered advice tailored to customers’ needs.
At GENPACT, I worked as a Process Associate in the Axis Bank collections voice process. I performed quality checks on transactions and account actions and met month-end reporting deadlines.
I also identified process improvements, documented workflows, and developed standard operating procedures. I hold a DRA Certificate on Banking collection and received associate awards from Genpact and CBSL.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Conneqt
Jun 2023 - Feb 2025 (1 year 8 months)
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Offered advice and assistance to customers, paying attention to special needs or wants.
Worked as a Banking Voice Process at Genpact India Pvt Ltd. (Axis Bank Process). Met month-end reporting objectives and deadlines and performed quality assurance checks on transactions and account actions.
Education
Degrees, certifications, and relevant coursework
Krishna University
Master of Commerce, Commerce
Grade: 92
Master of Commerce degree from Krishna University, with a grade of 92.
Krishna University
Bachelor of Commerce, Commerce
Grade: 85
Bachelor of Commerce degree from Krishna University, with a grade of 85.
Sri Vidya Junior College
Intermediate, Intermediate
Grade: 73
Intermediate education from Sri Vidya Junior College, with a grade of 73.
Montessori EM High School
SSC, General
Grade: 7.2
Secondary School Certificate (SSC) from Montessori EM High School, with a grade of 7.2.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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