Looking for a job

D pradeep

@dpradeep

Customer service associate at CONNEQT, improving banking voice-process service by developing initiatives to decrease wait times.

India

Message

What I'm looking for

I'm looking to contribute to customer service in banking, focusing on customer satisfaction, efficient processes, and positive customer experiences.

At CONNEQT, I supported customers in the Banking Voice Process by addressing concerns, providing product information, and maintaining customer satisfaction.

I developed customer service initiatives to decrease wait times and offered advice tailored to customers’ needs.

At GENPACT, I worked as a Process Associate in the Axis Bank collections voice process. I performed quality checks on transactions and account actions and met month-end reporting deadlines.

I also identified process improvements, documented workflows, and developed standard operating procedures. I hold a DRA Certificate on Banking collection and received associate awards from Genpact and CBSL.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Conneqt

Jun 2023 - Feb 2025 (1 year 8 months)

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Banking Voice Support Communication Skills Problem Solving

Process Associate

Genpact

Jul 2021 - Jan 2023 (1 year 6 months)

Worked as a Banking Voice Process at Genpact India Pvt Ltd. (Axis Bank Process). Met month-end reporting objectives and deadlines and performed quality assurance checks on transactions and account actions.

Banking Voice Support Collections Quality Assurance Process Improvement Microsoft Office Excel Tally.ERP 9