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Dpk Nagia

@dpknagia

I improve e-filing and back-office workflows through reporting, audit support, quality assurance, and process optimization.

India

Message

What I'm looking for

I'm looking to apply my e-filing, workflow management, reporting, audit support, and process-improvement experience in an operations-focused role where I can improve efficiency and consistently meet SLAs.

At Midland Credit Management India, I support pre-judgment operations by managing judgment e-filing, resolving stuck inventory, and addressing workflow issues in ILMS (Collection Master). My work has earned a President's Club Award, six Elite Specialist Awards, five Silver Awards, and eight Bronze Awards.

Previously at Provana India, I handled escalations and operational errors as an SME, built client dashboards and MIS reports, analyzed quality, coached team members, and managed workload allocation to meet SLAs.

I also bring backend operations experience from Softage India, including account auditing, workload allocation, and customer data processing within turnaround-time requirements.

Experience

Work history, roles, and key accomplishments

Current

Resident Expert – Account Manager

Current

Midland Credit Management India Pvt. Ltd.

Jan 2023 - Present (3 years 7 months)

Managed judgment e-filing processes, resolved workflow bottlenecks, and prepared operational reports. Supported audits and improved operational efficiency.

Operations Management E Filing Workflow Management Audit Support Reporting MS Word PowerPoint

Associate – Backend

Softage India Pvt. Ltd.

Managed account auditing, workload allocation, and customer data processing while meeting turnaround times.

Operations Management Audit Data Processing

Senior Associate – Operations

Provana India Pvt. Ltd.

Served as SME handling escalations and operational errors. Prepared client dashboards and MIS reports, conducted quality analysis, and managed workload allocation.

Operations Management Escalation Management Reporting MIS Quality Assurance SLA Management Training