At OCWEN FINANCIAL SOLUTIONS PVT. LTD., I managed a team of up to 26 employees in Investor Audit Management. I supported their performance and development through coaching, feedback, and training coordination.
In that role, I monitored KPIs, SLAs, quality, productivity, and turnaround times. I also prepared operational reports and dashboards for senior management.
As Team Leader – Investor Relations at OCWEN FINANCIAL SOLUTIONS PVT. LTD., I led offshore operations teams and managed daily workflow. I reviewed quality and root causes, then implemented corrective actions to strengthen operational controls.
Earlier at OCWEN FINANCIAL SOLUTIONS PVT. LTD. and 3 GLOBAL SERVICES, I handled customer service, U.S. mortgage servicing, customer finance, and collections processes. I managed complex cases and escalations while supporting service quality and regulatory compliance.
