Douglas Otte

I am a results-driven team leader and ROI specialist with extensive hands-on experience in retail management and healthcare revenue operations. I combine strong organizational skills with a focus on process improvement and customer service to drive measurable outcomes.

At Walmart I led teams for ten years, overseeing daily operations, training, scheduling, sales tracking, and inventory management while championing new technologies and empowering staff. I prioritized clear communication, goal-setting, and modular planning to consistently meet organizational targets.

In my current role as an ROI Specialist with Verisma|ScanStat, I manage protected health information (PHI) workflows across Epic, paper, and fax systems, provide cross-site coverage, and address patient concerns professionally. I leverage my knowledge of Epic and ROI principles to ensure accurate access and transmission of sensitive information.

I am a highly motivated self-starter who embraces innovative technologies, can troubleshoot basic IT issues, and maintains strong attention to detail. I seek opportunities where I can apply my operations, people-management, and process-optimization skills to improve outcomes and support organizational goals.