At AssistRx, I direct daily operations for a team supporting benefit investigation and prior authorization workflows. I manage escalations, train new hires, and compile quarterly reports on productivity and workflow accuracy.
Previously, I coordinated reimbursement readiness at Hiregy (assigned to CareMetx) and supervised insurance service teams at Blue Shield of California (TTEC). Across my roles, I’ve implemented practical process improvements and supported compliance, documentation quality, and consistent service.
