Open to opportunities

Stephani Jeune

@stephanijeune

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Experienced team leader driving service quality, employee engagement, and process improvements.

United States

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What I'm looking for

I am seeking a leadership role where I can improve processes, coach teams, drive quality and employee engagement, and use data to deliver measurable results.

I am a motivated team leader with 5+ years of experience delivering projects on time while driving employee engagement, productivity, and service quality. I combine strong leadership, problem-solving, and communication skills to build cross-functional relationships and optimize results.

At UnitedHealthcare I led a DSNP team, implemented SOPs, standardized quality calibrations, developed training and decompression sessions, and used data analysis to improve KPIs and team satisfaction. Prior roles in healthcare operations and patient advocacy sharpened my audit, claims processing, and customer-facing expertise.

I bring a coaching mindset, attention to detail, and proven ability to mentor teams, reduce burnout, and sustain high compliance and quality standards. I seek roles where I can lead operational improvements and support team development.

Experience

Work history, roles, and key accomplishments

DSNP Team Lead

UnitedHealthcare

Jan 2020 - Jan 2026 (6 years)

Led DSNP team to consistently exceed KPIs by standardizing call calibrations, developing SOPs, and implementing productivity strategies that improved service quality and team satisfaction.

Team Leadership SOP Development Performance Analysis Quality Assurance Employee Engagement Conflict Resolution SharePoint

Office Specialist II

State of Idaho Industrial Commission

Jul 2017 - Jan 2018 (6 months)

Processed and audited First Reports of Injury (FROI), managed claims data entry and resolution of duplicate claims and SSN conflicts to maintain accurate claims records and workflow.

Claims Processing Data Entry Auditing Records Management Research Compliance

Senior Patient Advocate

MedData

Mar 2015 - May 2017 (2 years 2 months)

Served as subject-matter resource and liaison between patients, hospitals, and agencies to enroll eligible uninsured patients in assistance programs and streamline case workflows.

Patient Advocacy Case Management Documentation

Hospital Registrar

Excela Health Latrobe Hospital

Sep 2014 - Feb 2015 (5 months)

Registered ER and surgical patients, verified insurance coverage, processed payments, and maintained accurate patient records while managing high-volume phone and cash operations.