Ramiro Martinez

Build key relationships with assigned customer base up to C-Suite and support customer business through product supply. Manage customer backlog, supply chain situations, and negotiate supply agreements.

Led a team of agents, reviewing KPIs and conducting quality audits on calls, emails, and chats. Trained and developed agents, analyzed data to determine trends, and partnered with leadership to improve processes.

Delivered products to assigned locations, checked in with store decision makers, and collected proof of delivery. Merchandised products, managed back-room inventory, and processed returns and credits.

Managed store operations, including staffing, cash management, and customer service. Evaluated staff performance, prepared annual reviews, and reviewed various reports for the total store.

Conducted quality control audits and merchandiser training, assisted with project rollouts, and completed resets and new store sets. Covered open stores and participated in team calls as needed.

Master of Business Administration from Bellevue University, expected completion in May 2027.

Bachelor of Science in Business Management from Bellevue University, completed in January 2022.