DOTUN KOLAWOLE
@dotunkolawole
I resolve customer issues and improve service experiences across banking, healthcare, and retail.
NigeriaWhat I'm looking for
At Sterling Bank, I handle account opening, account inquiries, customer complaint resolution, emails, and meeting schedules. Previously, I supported customers at Mazaf Medical Centre, Royal Heritage Food & Confectionaries, and Blue Cross Hospital.
I've resolved 90% of customer complaints, handled 200+ support calls weekly, improved customer satisfaction by 55%, processed daily transactions, and trained new hires in customer service protocols. I bring business administration training, strong communication, problem-solving, customer relationship, and Microsoft Office skills to every role.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Sterling Bank PLC
Jul 2021 - Present (5 years 1 month)
Handles account opening, account inquiries, and customer complaint resolutions. Attends to emails and manages meeting schedules.
Education
Degrees, certifications, and relevant coursework
Ogun State Institute of Technology
Higher National Diploma, Business Administration
2017 - 2019
Pursued a Higher National Diploma in Business Administration, gaining comprehensive knowledge in business management and administration.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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