Michelle Washington

I’ve built a strong customer-facing career, handling fast-paced transactions and high call volumes while staying professional and accurate. From cashier work to multi-year customer support roles, I focus on resolving issues quickly and keeping customers informed with clear, friendly communication.

I’m especially effective at billing inquiries and service-related problem-solving, including complaint resolution through structured troubleshooting. I’ve provided technical support for cable and internet services, educated customers on new products and services, and helped maintain high customer satisfaction by turning concerns into workable solutions.

In addition to customer support, I bring a disciplined safety-and-compliance mindset from aviation-related pre-flight work as a claim adjuster. I conducted pre-flight inspections, documented flight logs and maintenance reports for regulatory compliance, managed navigation systems to maintain accurate flight paths, and coordinated effectively by communicating with air traffic control and reporting maintenance issues to ground staff.