Open to opportunities

Dee Jay

@deejay

Message

Bilingual IT-support and operations professional with aviation and customer-service expertise.

United States

Message

What I'm looking for

I seek a role combining IT support and operations where I can apply troubleshooting, bilingual customer service, and aviation/transport logistics experience to improve processes and customer outcomes.

I am a detail-oriented professional blending IT support credentials with extensive customer service and aviation operations experience. I hold multiple Google IT certifications and am pursuing a Bachelor's in Business Management.

In aviation roles I maintained aircraft safety and presentation, supported FAA-compliant operations, and managed rapid turnarounds for high-frequency flights. My work at Delta and Alliance Ground International demonstrates reliability under tight schedules and strict regulatory standards.

I have a strong customer-facing background across hospitality, events, rideshare and insurance sales—consulting 100+ clients, maintaining a 4.9/5 rideshare rating over 2,000+ trips, and serving high-volume restaurant and venue environments. I am bilingual in English and Spanish, which enhances client communication and service delivery.

I seek roles that leverage my IT troubleshooting skills, operational experience, and people-first approach to improve processes and customer experiences while advancing my business-management education and technical capabilities.

Experience

Work history, roles, and key accomplishments

Current

Rideshare Driver

Current

Uber/Lyft

Jan 2021 - Present (4 years 8 months)

Provided safe, reliable transportation with a 4.9/5 rating across 2,000+ trips and specialized in airport transportation logistics and timely pickups.

Customer Service Time Management Navigation SAFe

Cabin Crew Services

Alliance Ground International

Aug 2024 - Mar 2025 (7 months)

Ensured aircraft safety and presentation pre-departure and collaborated with flight crews to meet FAA standards across scheduled operations.

Ground Operations Team Coordination Time Management

Cabin Services Specialist

Delta Airlines

Sep 2022 - Jul 2024 (1 year 10 months)

Maintained aircraft cleanliness and readiness for 50+ daily flights, operating under tight turnaround schedules of 30 minutes or less to ensure on-time departures.

Teamwork Quality Control

Insurance Agent

American Income Life

Apr 2021 - Dec 2021 (8 months)

Consulted 100+ clients on life insurance solutions and customized financial security plans for families, driving client retention and policy adoption.

Consultation Financial Planning Sales CRM Remote Sales

Server

Metropol Restaurant

Apr 2019 - Dec 2020 (1 year 8 months)

Delivered premium bilingual dining experiences, managing high-volume service of 100+ covers per night while ensuring customer satisfaction and order accuracy.

Bilingualism Order Management Customer Service Multitasking

Event Security

AT&T Center

Sep 2016 - Apr 2018 (1 year 7 months)

Screened 5,000+ attendees per event using advanced detection systems and provided floor-level security for NBA games and concerts to maintain safe venues.

Access Control Emergency Response Surveillance Public Safety

Welder

Futaba Industry

Jan 2017 - Feb 2018 (1 year 1 month)

Fabricated precision components for Toyota vehicles, specializing in exhaust systems and small-part assembly with emphasis on quality and precision.

Welding Fabrication Quality Control Safety Procedures

Guest Service Representative

Quicken Loans Arena

Feb 2013 - Aug 2016 (3 years 6 months)

Assisted 500+ guests per event with seating and ADA needs and trained 15+ new staff on venue protocols to improve guest experience and operational consistency.

ADA Staff Training Venue Operations Customer Support

Education

Degrees, certifications, and relevant coursework

Western Governors University

Bachelor of Science, Business Management

Currently pursuing a Bachelor's in Business Management through Western Governors University.

Inter American University of Puerto Rico

2018 - 2018

Completed coursework at Inter American University of Puerto Rico in San Juan in 2018.

Cuyahoga Community College

Business Studies

2014 - 2015

Attended Cuyahoga Community College in Parma, OH during 2014–2015 for business-related studies.

Brooklyn High School

High School Diploma, High School Diploma

Earned High School Diploma from Brooklyn High School in Brooklyn, OH in 2014.

Coursera (various Google Professional Certificates)

Professional Certificates, Information Technology

Completed multiple Google IT and data-focused professional certificates via Coursera covering IT support, security, networking, cloud basics, Excel, and Python.