Amarachi Nancy
@amarachinancy
I am a banking professional in customer service, fraud mitigation, and digital banking.
NigeriaWhat I'm looking for
I am a customer-centric banking professional with 4+ years in frontline operations, digital banking, and customer support. I have resolved ATM dispense errors, handled chargebacks and fraud investigations, and maintained a 95% complaint resolution rate while ensuring transaction accuracy and zero cash discrepancies.
I onboard customers to mobile, internet and USSD channels and train clients on secure banking practices to boost digital adoption and reduce fraud. I also opened and managed diverse account types while ensuring BVN, KYC and AML compliance.
I hold an HND in Computer Science and enjoy mentoring new hires, recommending process improvements, and supporting branch operations to improve service delivery and customer retention.
Experience
Work history, roles, and key accomplishments
UACustomer Service Officer
United Bank for Africa
Jan 2023 - Dec 2024 (1 year 11 months)
Resolved ATM dispense errors, failed transactions, and fraud cases while maintaining a 95% complaint resolution rate and initiating recovery for compromised accounts. Onboarded customers to mobile, internet, and USSD channels and ensured KYC/BVN compliance to drive digital adoption.
UATeller / Cash Officer
United Bank for Africa
Feb 2020 - Dec 2022 (2 years 10 months)
Processed cash deposits, withdrawals, cheque clearing and bulk corporate transactions with zero discrepancies while balancing daily vaults to ensure operational accuracy. Managed foreign remittances and POS/bill payments and detected/report ed suspicious transactions to support AML efforts.
Education
Degrees, certifications, and relevant coursework
OSISATECH Polytechnic
Higher National Diploma, Computer Science
2020 - 2022
Completed a Higher National Diploma in Computer Science from September 2020 to November 2022.
Rocana Institute of Technology
Ordinary National Diploma, Software Engineering
2017 - 2019
Completed an Ordinary National Diploma in Software Engineering from November 2017 to November 2019.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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