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Dorcas Amoako

@dorcasamoako

Customer-focused technical sales engineer trainee delivering solutions, support, and strong client relationships.

Ghana
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What I'm looking for

I’m looking for a role where I can combine technical sales with strong customer support—listening to needs, solving concerns fast, coordinating across teams, and growing in project ownership through clear processes and feedback.

I’m a customer-focused Technical Sales Engineer (Sales Trainee) who helps clients identify products and solutions that meet their operational needs. I respond to customer inquiries with accurate information, build relationships through regular communication and follow-up, and support both pre-sales and after-sales customer service.

I also coordinate with engineering, procurement, and inventory teams to ensure timely order fulfilment, while preparing quotations, presentations, and customer documentation and maintaining accurate customer records. Earlier, I completed a Quality Assurance & Control internship at Poku pharma, where I supported production teams to meet quality standards, maintained detailed reports, and followed strict procedures under tight deadlines.

Experience

Work history, roles, and key accomplishments

PL
Current

Technical Sales Engineer

Process and Plant Automation Limited

Nov 2025 - Present (9 months)

Assisted customers in identifying products and solutions aligned to their operational needs and responded to customer inquiries with accurate product information. Supported pre- and after-sales service activities and coordinated with engineering, procurement, and inventory teams to fulfill orders.

WW

Mentor

Women in Engineering (Wine)-KNUST

Oct 2023 - Aug 2025 (1 year 10 months)

Mentored students through Women in Engineering (WINE) at KNUST during the stated period. Supported peer guidance and community-building efforts.

EB

Circular Economy Volunteer

Engineer Without Borders

Jul 2024 - Aug 2024 (1 month)

Volunteered on a circular economy initiative with Engineer Without Borders during the stated period. Supported project activities related to circular economy efforts.

WC

Wine Representative

Women in Engineering, COE-KNUST

Oct 2023 - Aug 2024 (10 months)

Represented female engineering students in petrochemical engineering at college meetings, ensuring their concerns and ideas were addressed. Provided peer support and guidance to foster a supportive student community.

TI

Research Volunteer

Tek Invasion

May 2023 - Mar 2024 (10 months)

Served as a research volunteer for Tek Invasion. Supported research activities during the stated engagement period.

Education

Degrees, certifications, and relevant coursework

Kwame Nkrumah University of Science and Technology logoKT

Kwame Nkrumah University of Science and Technology

Bachelor of Science, Petrochemical Engineering

2022 - 2025

Activities and societies: During studies, held leadership and mentorship roles such as Marketing Ambassador (DevTown) and mentor positions with APCES and Women in Engineering (KNUST), plus research/volunteering activities.

BSc in Petrochemical Engineering at Kwame Nkrumah University of Science and Technology from 2022 to 2025. Completed the program while engaging in engineering and student leadership activities.

Tech stack

Software and tools used professionally

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