Dorcas Amoako
@dorcasamoako
Customer-focused technical sales engineer trainee delivering solutions, support, and strong client relationships.
What I'm looking for
I’m a customer-focused Technical Sales Engineer (Sales Trainee) who helps clients identify products and solutions that meet their operational needs. I respond to customer inquiries with accurate information, build relationships through regular communication and follow-up, and support both pre-sales and after-sales customer service.
I also coordinate with engineering, procurement, and inventory teams to ensure timely order fulfilment, while preparing quotations, presentations, and customer documentation and maintaining accurate customer records. Earlier, I completed a Quality Assurance & Control internship at Poku pharma, where I supported production teams to meet quality standards, maintained detailed reports, and followed strict procedures under tight deadlines.
Experience
Work history, roles, and key accomplishments
Technical Sales Engineer
Process and Plant Automation Limited
Nov 2025 - Present (9 months)
Assisted customers in identifying products and solutions aligned to their operational needs and responded to customer inquiries with accurate product information. Supported pre- and after-sales service activities and coordinated with engineering, procurement, and inventory teams to fulfill orders.
Mentor
Women in Engineering (Wine)-KNUST
Oct 2023 - Aug 2025 (1 year 10 months)
Mentored students through Women in Engineering (WINE) at KNUST during the stated period. Supported peer guidance and community-building efforts.
Quality Assurance & Control Intern
Poku Pharma Limited
Aug 2024 - Nov 2024 (3 months)
Collaborated with production teams to help ensure quality standards. Maintained detailed documentation and followed company procedures while meeting strict deadlines.
Circular Economy Volunteer
Engineer Without Borders
Jul 2024 - Aug 2024 (1 month)
Volunteered on a circular economy initiative with Engineer Without Borders during the stated period. Supported project activities related to circular economy efforts.
Wine Representative
Women in Engineering, COE-KNUST
Oct 2023 - Aug 2024 (10 months)
Represented female engineering students in petrochemical engineering at college meetings, ensuring their concerns and ideas were addressed. Provided peer support and guidance to foster a supportive student community.
Mentor
APCES KNUST
May 2023 - Jul 2024 (1 year 2 months)
Mentored participants under APCES KNUST during the stated period. Provided guidance to support learning and engagement.
Research Volunteer
Tek Invasion
May 2023 - Mar 2024 (10 months)
Served as a research volunteer for Tek Invasion. Supported research activities during the stated engagement period.
Marketing Ambassador
DevTown
Jul 2022 - Sep 2023 (1 year 2 months)
Promoted training programmes to prospective participants and responded to inquiries from potential customers. Supported registration and programme information and engaged prospective participants through social media.
Education
Degrees, certifications, and relevant coursework
Kwame Nkrumah University of Science and Technology
Bachelor of Science, Petrochemical Engineering
2022 - 2025
Activities and societies: During studies, held leadership and mentorship roles such as Marketing Ambassador (DevTown) and mentor positions with APCES and Women in Engineering (KNUST), plus research/volunteering activities.
BSc in Petrochemical Engineering at Kwame Nkrumah University of Science and Technology from 2022 to 2025. Completed the program while engaging in engineering and student leadership activities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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