Open to opportunities

Shalicia Johnson

@shaliciajohnson

Message

Reliable administrative and education professional skilled in customer service, office operations, and QuickBooks.

Barbados

Message

What I'm looking for

I seek a role where I can apply administrative and teaching experience in a collaborative environment that values accuracy, professional growth, and student/client-focused service.

I am a reliable, results-driven professional with a strong background in administration, customer service, and education. I consistently deliver high-quality work, meet deadlines, and maintain organized records.

I have classroom and tutoring experience teaching Mathematics, English, Integrated Science, and Social Studies, and I provide one-on-one academic support that improves student comprehension and performance.

In administrative and customer-facing roles I have managed office operations, POS systems, databases, and corporate communications while maintaining professional telephone and email etiquette. I hold Introductory and Advanced QuickBooks certification and am proficient in the Microsoft Office Suite.

I am a collaborative team player with strong problem-solving, conflict-resolution, and time-management skills who seeks to contribute efficiency, accuracy, and a student- and client-centered approach to a supportive organization.

Experience

Work history, roles, and key accomplishments

Current

Private Tutor

Current

Private Tutor

Apr 2020 - Present (5 years 7 months)

Provided individualized tutoring across subjects, assessed student performance with formative and summative assessments, and maintained progress records to support academic improvement.

One On One Tutoring Assessment Design Lesson Customization Student Progress Tracking Communication

Customer Service Specialist

Pita Pizzeria

Aug 2025 - Sep 2025 (1 month)

Greeted customers, managed POS order entry and payments, handled complaints, and coordinated with kitchen staff to ensure accurate and timely order fulfilment during high-volume shifts.

Customer Service order fulfillment Cash Handling Team Collaboration

Teacher

Saanma Junior & High School

Sep 2022 - May 2024 (1 year 8 months)

Delivered lessons in Mathematics, English, Integrated Science and Social Studies, provided one-on-one academic support, and maintained accurate attendance and progress records to improve student performance.

Lesson planning Classroom Management Record keeping Communication Parent engagement

Administrative Assistant

Maid-in-Heaven

Oct 2018 - Jan 2020 (1 year 3 months)

Performed typing, filing, database maintenance, telephone handling, and general office administration to support smooth office operations and manage billing tasks.

Office Administration Data Entry Database Management document preparation Billing Support

Office Assistant / Webpage Developer

InTime Agency

Jun 2018 - Sep 2018 (3 months)

Handled customer inquiries and account processing while designing and maintaining web pages and custom WordPress themes to improve functionality and increase client online sales.

Customer Support Account Management WordPress Development

Cashier

Rubis Service Station

Apr 2015 - Oct 2015 (6 months)

Operated cash register for cash, check and card transactions, assisted customers with lotto and top-up services, and managed cash drawer reconciliations and refunds.

Cash Handling POS Operation Customer Service Problem Solving

Credit Sanctioner

Courts Barbados Limited

Sep 2012 - Dec 2012 (3 months)

Conducted credit checks, computed credit scores, negotiated payment schedules, and entered customer data into the electronic database to support collections and recoveries.

Credit Checks Collections Data Entry Risk Analysis Database Management