Mozelle Mcray

Managed high volumes of incoming and outgoing calls through a PBX system, routing callers to the appropriate departments while providing accurate general information. Trained new operators and handled customer inquiries efficiently to reduce average call handling time.

Operated registers and completed front-end cashier tasks while providing customer service. Verified IDs for age-restricted items and ensured transactions followed store requirements.

Investigated payer issues and trends via payer websites, documenting activity and verifying claims adjudication using appropriate resources and applications. Performed billing functions including manual re-bills and electronic submissions by editing claims to meet billing compliance guidelines for successful electronic processing.

Used EPIC billing systems to correct and update billing errors and submit re-bills to insurance. Ensured accurate and timely charge-capture by reconciling charges against source documents and coordinating updates with relevant staff to keep processing systems current.

Earned a Bachelor of Arts in Communications with a focus on Public Relations.

Earned a Master of Business Administration with a focus in Marketing.