Jessy KamangaJK
Open to opportunities

Jessy Kamanga

@jessykamanga

Results-driven team lead with customer service expertise.

Zambia
Message

What I'm looking for

Seeking a challenging role that leverages my customer service expertise and allows me to build strong relationships with customers and colleagues alike.

As a seasoned team lead with a strong background in customer service, I excel in fast-paced environments where no two days are the same. With a proven track record of managing transactions, resolving customer complaints, and maintaining a strong customer base, I am confident in my ability to drive results and exceed expectations.

With experience in the telecommunications and banking industries, I possess a unique understanding of the importance of effective communication, time management, and adaptability. My proficiency in Microsoft Office and ability to work flexibly have allowed me to thrive in dynamic environments.

I am a driven individual with a passion for building strong relationships and providing exceptional customer service. I am excited to leverage my skills and experience to make a meaningful impact in a new role.

Experience

Work history, roles, and key accomplishments

ZA
Current

Team Lead

Zamtel

Feb 2022 - Present (3 years 4 months)

Managed and accounted for all money handling procedures, tracked and reported customer queries, and maintained a strong relationship with customers.

LE

Teller

Lawak Enterprises

May 2018 - Dec 2021 (3 years 7 months)

Carried out foreign exchange transactions, assisted customers with deposits and withdrawals, and maintained cash drawers.

Education

Degrees, certifications, and relevant coursework

Jessy hasn't added their education

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Tech stack

Software and tools used professionally

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Jessy Kamanga - Team Lead - Zamtel | Himalayas