Jessy Kamanga
@jessykamanga
Results-driven team lead with customer service expertise.
What I'm looking for
As a seasoned team lead with a strong background in customer service, I excel in fast-paced environments where no two days are the same. With a proven track record of managing transactions, resolving customer complaints, and maintaining a strong customer base, I am confident in my ability to drive results and exceed expectations.
With experience in the telecommunications and banking industries, I possess a unique understanding of the importance of effective communication, time management, and adaptability. My proficiency in Microsoft Office and ability to work flexibly have allowed me to thrive in dynamic environments.
I am a driven individual with a passion for building strong relationships and providing exceptional customer service. I am excited to leverage my skills and experience to make a meaningful impact in a new role.
Experience
Work history, roles, and key accomplishments
Team Lead
Zamtel
Feb 2022 - Present (3 years 4 months)
Managed and accounted for all money handling procedures, tracked and reported customer queries, and maintained a strong relationship with customers.
Teller
Lawak Enterprises
May 2018 - Dec 2021 (3 years 7 months)
Carried out foreign exchange transactions, assisted customers with deposits and withdrawals, and maintained cash drawers.
Education
Degrees, certifications, and relevant coursework
Jessy hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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