Open to opportunities

Donald Daniel Nortey

@donalddanielnortey

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Customer support specialist passionate about sustainability and project management.

Ghana

Message

What I'm looking for

I am looking for a role that allows me to utilize my skills in sustainability and project management while contributing to meaningful projects in a collaborative environment.

I am currently pursuing a Master of Philosophy in Sustainability Science at the University of Ghana, where I am deepening my understanding of sustainable practices and their implementation. My academic journey has been complemented by various certifications, including in Circular Economy and Sustainable Growth, SQL, and Python, which equip me with the technical skills necessary for impactful project management.

In my professional experience as an International Customer Support Specialist at Yandex LLC, I have achieved a 90-percentile customer satisfaction rate while effectively managing live emergency situations. My previous role as Project Lead at Taimako Foundation allowed me to oversee operations and coordinate stakeholder engagements, further honing my leadership and organizational skills. I am committed to leveraging my expertise in sustainability and customer support to drive positive change in any organization I join.

Experience

Work history, roles, and key accomplishments

Current

International Customer Support Specialist

Current

Yandex LLC

Nov 2022 - Present (2 years 7 months)

Engaged client inquiries with a 90-percentile customer satisfaction rate, tackled live emergency situations between stakeholders, and collaborated with captains for staff onboarding.

Customer Support Stakeholder Engagement Onboarding Communication

Project Lead

Taimako Foundation

Oct 2020 - Oct 2021 (1 year)

Oversaw day-to-day operations of the Foundation, organized and coordinated stakeholder engagements, and managed the foundation’s web-based platforms.

Project Management Stakeholder Engagement Operations Management Content Creation Digital Marketing

National Service Personnel

Solidaridad West Africa / WAFAG

Sep 2019 - Aug 2020 (11 months)

Coordinated the establishment of 16 Rural Service Centres and spearheaded the digitization of the company database.

Database Management Rural Development Coordination Digitalization

Intern

Solidaridad West Africa

Jun 2018 - Sep 2018 (3 months)

Collaborated in coordinating the VSLA Community Development program and aided in field engagements with cocoa farmers and miners.

Community Development Coordination Program Management

Education

Degrees, certifications, and relevant coursework

University of Ghana

Master of Philosophy, Sustainability Science

2022 -

Kwame Nkrumah University of Science and Technology

Bachelor of Arts, Geography and Rural Development

2015 - 2019

Grade: Second Class Upper Division (2:1)

Studied Geography and Rural Development with a focus on integrating French language skills into the curriculum. Achieved Second Class Upper Division (2:1) academic standing.