Donald Daniel Nortey
@donalddanielnortey
Customer support specialist passionate about sustainability and project management.
What I'm looking for
I am currently pursuing a Master of Philosophy in Sustainability Science at the University of Ghana, where I am deepening my understanding of sustainable practices and their implementation. My academic journey has been complemented by various certifications, including in Circular Economy and Sustainable Growth, SQL, and Python, which equip me with the technical skills necessary for impactful project management.
In my professional experience as an International Customer Support Specialist at Yandex LLC, I have achieved a 90-percentile customer satisfaction rate while effectively managing live emergency situations. My previous role as Project Lead at Taimako Foundation allowed me to oversee operations and coordinate stakeholder engagements, further honing my leadership and organizational skills. I am committed to leveraging my expertise in sustainability and customer support to drive positive change in any organization I join.
Experience
Work history, roles, and key accomplishments
International Customer Support Specialist
Yandex LLC
Nov 2022 - Present (2 years 7 months)
Engaged client inquiries with a 90-percentile customer satisfaction rate, tackled live emergency situations between stakeholders, and collaborated with captains for staff onboarding.
Project Lead
Taimako Foundation
Oct 2020 - Oct 2021 (1 year)
Oversaw day-to-day operations of the Foundation, organized and coordinated stakeholder engagements, and managed the foundation’s web-based platforms.
National Service Personnel
Solidaridad West Africa / WAFAG
Sep 2019 - Aug 2020 (11 months)
Coordinated the establishment of 16 Rural Service Centres and spearheaded the digitization of the company database.
Intern
Solidaridad West Africa
Jun 2018 - Sep 2018 (3 months)
Collaborated in coordinating the VSLA Community Development program and aided in field engagements with cocoa farmers and miners.
Education
Degrees, certifications, and relevant coursework
University of Ghana
Master of Philosophy, Sustainability Science
2022 -
Kwame Nkrumah University of Science and Technology
Bachelor of Arts, Geography and Rural Development
2015 - 2019
Grade: Second Class Upper Division (2:1)
Studied Geography and Rural Development with a focus on integrating French language skills into the curriculum. Achieved Second Class Upper Division (2:1) academic standing.
Availability
Location
Authorized to work in
Job categories
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