Don 07

DO

Open to opportunities

Don 07

@don07

I support international customers across chat, email, social media, e-commerce, and SaaS platforms.

What I'm looking for

I'm looking for a full-time remote customer support role where I can support international customers across chat, email, and social media, with flexibility for US and European time zones.

I've supported international customers through chat, email, and social media across e-commerce and SaaS platforms.

At Nova Pro Agency, I provided multichannel customer support from 2021 to 2023. At Kpop Agency, I've continued supporting customers across e-commerce and SaaS platforms.

I'm available for full-time remote work and flexible with US and European time zones.

Experience

Work history, roles, and key accomplishments

KA

Customer Support Specialist

Kpop Agency

Jan 2023 - Dec 2026 (3 years 11 months)

Supported international customers across E-commerce and SaaS platforms.

Customer Support E commerce Support SaaS Support Email Support Social Media Support CRM CSAT FCR Problem Solving Time Management Remote Work

NA

Customer Experience Specialist

Nova Pro Agency

Jan 2021 - Dec 2023 (2 years 11 months)

Provided chat, email, and social media support for international customers.

Customer Support Chat Email Support Social Media Support CRM CSAT FCR Problem Solving Time Management Remote Work

Education

Degrees, certifications, and relevant coursework

AU

Al-Azhar University

Bachelor of Law, Law

Bachelor of Law degree from Al-Azhar University, Cairo, graduating in 2021.

Tech stack

Software and tools used professionally

Kamal

Cairo

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