Open to opportunities

Mariam Abdelaleem

@mariamabdelaleem

Message

Remote sales and customer support specialist focused on results.

Egypt

Message

What I'm looking for

I seek remote roles in sales or customer support where I can use CRM skills, social media moderation, and teamwork to boost customer satisfaction and drive online sales.

I am a detail-oriented remote sales and customer support specialist with strong communication and social media moderation skills.

I have hands-on experience managing online interactions, promoting products, and guiding customers through purchases while maintaining high satisfaction and professionalism.

At EMS 20 Co and Sandoz Outsource, I used CRM systems, collaborated with marketing and sales teams, and prepared performance reports that supported improved online engagement and sales outcomes.

I am adaptable, organized, and committed to quality, teamwork, and achieving targets in fast-paced remote environments.

Experience

Work history, roles, and key accomplishments

Sales & Customer Representative

EMS 20 Co

Jan 2025 - Oct 2025 (9 months)

Handled customer inquiries and promoted EMS suit products across online channels, improving online sales and customer engagement while maintaining CRM records and preparing performance reports.

Customer Service Online Sales CRM Live Chat Support Phone Support Promotion Reporting Social Media Moderation

Customer Service Representative

Sandoz Outsource

Jan 2023 - Jan 2025 (2 years)

Managed customer inquiries and complaints via phone, email and social media, assisted with online orders, updated CRM data and supported sales teams to meet monthly targets.

Customer Support CRM Email Support Phone Support Order Processing Reporting Sales Support