nada Maklad
@nadamaklad
I provide bilingual Arabic and English chat support, resolving customer inquiries, complaints, and orders.
EgyptWhat I'm looking for
I've provided customer service and chat support through a Facebook Page, responding to customer inquiries in Facebook Messenger and assisting with orders and product information.
I handle complaints professionally, maintain fast response times, and communicate with customers in Arabic and English. I'm seeking a remote Chat Support or Customer Service role where I can continue helping customers effectively.
Experience
Work history, roles, and key accomplishments
Chat Moderator / Customer Service
Facebook Page
Jan 2024 - Jan 2025 (1 year)
Responded to customer inquiries through Facebook Messenger, handled complaints professionally, and assisted customers with orders and product information. Maintained fast response times and customer satisfaction while communicating in Arabic and English.
Education
Degrees, certifications, and relevant coursework
Faculty of Education
Bachelor of Education, Education
Pursuing a degree in education, currently in the third year of study.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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