Open to opportunities

Mayar Allam

@mayarallam

Message

I lead remote customer support teams and resolve customer issues.

Egypt

Message

What I'm looking for

I’m seeking a remote Customer Service, Customer Support, or Customer Success role where I can deliver exceptional customer experiences, resolve issues across communication channels, and help teams achieve performance goals.

At Kreaz Desserts, I led and coached a customer service team to meet KPIs while handling support across phone, WhatsApp, chat, and social media.

I resolve escalated complaints with a customer-first approach, train new agents, monitor quality, and work with operations to improve customer satisfaction.

Previously at Frog Advertising, I responded to customer inquiries, resolved complaints, maintained customer records, and ensured timely follow-up across communication channels.

With five years of customer service, call center, team leadership, and content moderation experience, I’m focused on delivering exceptional customer experiences in remote support environments.

Experience

Work history, roles, and key accomplishments

Team Leader – Customer Service & Content Moderator

Kreaz Desserts

Jan 2022 - Jan 2026 (4 years)

Led and coached the customer service team to meet KPIs. Handled customer support via phone, WhatsApp, chat, and social media, and resolved escalated complaints with a customer-first approach.

Customer Service Team Leadership Content Moderation Live Chat Social Media Support Complaint Resolution Training Quality monitoring