Dominique Gray
@dominiquegray
Dedicated customer service representative with strong technical skills.
United StatesWhat I'm looking for
I'm Dominique Gray, a dedicated customer service representative with a strong background in tech support and customer relations. My experience spans various roles, including managing a restaurant and providing exceptional service in retail environments. I pride myself on my ability to meet goals and follow through on commitments, ensuring customer satisfaction at every step.
Throughout my career, I have developed a keen aptitude for problem-solving and effective communication. At Continuum Global Solutions, I handle inbound calls, provide tech support, and process payments, all while maintaining a high standard of customer service. My previous roles have equipped me with the skills to manage teams, train new employees, and handle financial transactions with precision.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Continuum Global Solutions
Jan 2022 - Present (3 years 6 months)
Provided remote customer service, handling inbound calls and offering technical support. Managed payment processing, plan changes, and data entry tasks efficiently.
Restaurant Manager
JAE Restaurants
Sep 2016 - Jun 2020 (3 years 9 months)
Managed restaurant operations, including customer service, hiring, and firing. Handled money transactions and trained new employees.
Sales Representative
Vacation Fulfillment Services
Jun 2015 - May 2017 (1 year 11 months)
Executed sales activities, including inbound and outbound calls. Performed data entry and processed card transactions.
Customer Service
Ikea
Aug 2013 - Mar 2015 (1 year 7 months)
Provided customer service, managed data entry, and assisted in the bistro. Handled money exchange operations.
Education
Degrees, certifications, and relevant coursework
Keiser University
Associate of Arts, Criminal Justice
2020 - 2022
Completed an Associate of Arts degree in Criminal Justice. The program provided a foundational understanding of the criminal justice system.
Nova High
High School Diploma, General Studies
2007 - 2010
Grade: 3.7 unweighted
Obtained a high school diploma with a GPA of 3.7 unweighted. Participated in various academic and leadership activities.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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