DDDOMINIQUE CHRISTIAN DUBLICO
@dominiquechristiandu
Dedicated customer service professional with a passion for technology.
PhilippinesWhat I'm looking for
I am a dedicated customer service professional with experience in outbound lead generation and roadside assistance dispatching. My journey began at Six Eleven Global Services, where I honed my skills in verifying customer information and providing exceptional service. I take pride in my ability to communicate effectively and ensure customer satisfaction through thorough investigative questioning and attention to detail.
With a background in Information Technology, I possess a strong technical foundation that complements my customer service skills. I am proficient in various programming languages, including Java and C++, and have experience with tools like Microsoft Excel for data management. My goal is to leverage my skills and experience to contribute to a reputable company while continuously learning and growing in my career.
Experience
Work history, roles, and key accomplishments
Roadside Assistance Dispatcher
Six Eleven Global Services
Jan 2022 - Present (3 years 5 months)
Responded to customer inquiries regarding vehicle issues via phone, verifying identity and policy details. Investigated customer-provided information to confirm accuracy and alignment with policy coverage.
Outbound Leads Specialist
Six Eleven Global Services
Jan 2021 - Present (4 years 5 months)
Made outbound calls to customers to gather and confirm necessary information. Verified the accuracy of customer-provided data through investigative questioning and comparison with internal and third-party sources.
Education
Degrees, certifications, and relevant coursework
UMUniversity of Mindanao
Bachelor of Science, Information Technology
Undertook two years of college education towards a Bachelor of Science in Information Technology. Gained foundational knowledge in IT principles and practices.
Francisco Bangoy National Highschool
High School Diploma, Information and Communication Technology
Completed high school education with a focus on Information and Communication Technology. Developed basic skills in ICT.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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