I've supported customers at Alorica Philippines, VXI Philippines, and SixEleven Global Services and Solutions, handling inbound and outbound inquiries, account updates, billing clarifications, and service requests.
I focus on quick, accurate resolutions while following company procedures, documenting cases, escalating complex concerns, and working with teammates to meet daily and monthly performance targets. My experience also includes administrative support at the University of Mindanao, where I handled record-keeping, document preparation, data encoding, scheduling, and student inquiries.
As a Bachelor of Science in Agroforestry graduate, I've also completed field data collection, site documentation, and basic technical assessments during my training at Mount Apo Science Foundation College Inc.
