At TELUS AI, I handled outbound calls about telecommunications products and services, including mobile plans. I learned about customers’ needs, service use, and budgets, then explained features, pricing, promotions, and benefits.
I followed up with interested customers and scheduled appointments and product consultations, while responding calmly to questions and objections.
At Willfort Integrated Engineering Ltd., I managed customer communications about construction projects, services, quotations, timelines, and site visits. I kept clients informed with project updates and documented complaints and service issues to support their resolution.
At Federal Staff Hospital, I assisted patients with registration, appointments, and follow-ups, and connected patients with appointment-access problems to the right services. I also maintained patient information in the OneCare Hospital Information System and explained healthcare services, benefits, and pricing.
