Looking for a job

Jennifer Batubo

@jenniferbatubo

Customer Support Representative providing freelance customer support and helping customers find clear answers and practical next steps.

Nigeria

Message

What I'm looking for

I’m seeking remote customer support, customer experience, or telehealth support work, helping customers through email, live chat, and phone. I’m open to learning new support platforms, workflows, and company-specific processes.

In my freelance customer support work, I respond to customer questions with clear, courteous information tailored to their needs.

I listen to concerns, clarify issues, and identify practical next steps or when further assistance is needed. I follow up on enquiries where appropriate and aim to provide a helpful customer experience.

At Federal Medical Centre, I supported health-information and administrative activities in the Health Information Department & Cancer Registry, helping organize and maintain records and documentation.

At Aveon Offshore, I supported documentation and data-management activities connected with industrial operations and safety tools. I’ve also practiced with HubSpot, Zendesk, Freshdesk, Intercom, and Tebra through self-directed learning.

Experience

Work history, roles, and key accomplishments

Current

Freelance Customer Support

Current

Freelance

Jan 2024 - Present (2 years 9 months)

Responded to customer questions and provided clear, courteous information. Maintained a professional, patient tone and followed up on enquiries to ensure a positive customer experience.

Customer Support Communication Skills Active Listening Follow up Problem Solving

NYSC Intern — Health Information Department & Cancer Registry

Federal Medical Centre

Jan 2023 - Jan 2024 (1 year)

Supported health-information and administrative activities within the department and cancer registry. Assisted with organizing, checking, and maintaining records with attention to accuracy and confidentiality.

Health Information Documentation Records Management Confidentiality Administrative Support

Industrial Trainee — Industrial Operations & Safety Support

Aveon Offshore

Jan 2021 - Jan 2022 (1 year)

Supported documentation and data-management activities connected with industrial operations and safety tools. Assisted engineers with research and administrative tasks, helping organize information for day-to-day work.

Documentation Data Management Research Administrative Support Safety Procedures