Looking for a job

Sheryll Lopez

@sherylllopez

Message

I am experienced technical support lead and systems analyst with 25+ years in software and IT.

Philippines

Message

What I'm looking for

I seek technical analyst roles where I can solve complex application issues, improve processes, and mentor staff in a collaborative, customer-focused environment.

I am a Microsoft Certified Professional with over 25 years experience across technical support, systems analysis, program management and software testing. I excel at diagnosing complex application issues, leading functional support teams, and quickly learning new technologies.

At organizations including Telarix and Texas Instruments I led support teams, facilitated the release of numerous IT projects, adopted Agile practices, and trained onsite staff to ensure 24/7 operations and SLA compliance. I deliver measurable improvements in reliability, deployment and process automation while mentoring colleagues to higher performance.

Experience

Work history, roles, and key accomplishments

Lead Technical Support Analyst

Telarix

May 2017 - Aug 2025 (8 years 3 months)

Led the Functional Support Specialist team and owned end-to-end application support and ticket resolution for Telarix customers, ensuring timely delivery of solutions and SLA adherence.

Windows MSSQL T SQL IXTools Application Support Incident Management Customer Support Troubleshooting

Software Test Consultant

RightCrowd

May 2015 - May 2017 (2 years)

Performed manual and automated testing for RightCrowd enterprise security products, recording and reporting test processes and results to improve product quality and release readiness.

Software Testing Test Automation MSSQL T SQL Microsoft TFS QA UAT Test Reporting

Senior Technical Analyst

CSG International

May 2011 - Mar 2015 (3 years 10 months)

Owned defect analysis and resolution across core product modules, performed QA/UAT and deployments, and delivered end-to-end customer support to restore production service.

Business Analysis Pl SQL MSSQL VB.NET ASP.NET QA UAT Deployment

Senior Software Developer

STMicroelectronics

Nov 2010 - Mar 2011 (4 months)

Executed technical deployments, conducted functional and user acceptance testing, and rolled out software packages to manufacturing sites while coordinating site hand-off and onsite support training.

Unix Shell Scripting Pl SQL ASP.NET C# .NET Deployment UAT

IT Project Leader/Analyst

Texas Instruments Philippines, Inc.

Jun 2007 - May 2010 (2 years 11 months)

Facilitated development and production release of 25 IT projects and provided follow-the-sun operational support for 57 applications, while leading Agile adoption to improve delivery and reduce defects.

Program Management Business Analysis J2EE Shell Scripting Agile

Package Engineer

Texas Instruments Philippines, Inc.

Nov 2004 - May 2007 (2 years 6 months)

Developed and qualified FCHP 65nm silicon node and delivered five package qualifications in seven months, improving manufacturability, yield and cost for multiple BGA product lines.

PBGA NFBGA Process Engineering Automation)

Systems Analyst/Applications Developer

Texas Instruments Philippines, Inc.

Jan 2000 - Oct 2004 (4 years 9 months)

Implemented object-oriented and data warehousing architectures, re-engineered planning and reporting tools to improve functionality, reliability and response time for decision-support systems.