Open to opportunities

Lee Richard Tarroza

@leerichardtarroza

Message

ERP-focused technical support and IT audit professional optimizing system reliability.

Philippines

Message

What I'm looking for

I seek a role delivering hands-on ERP support or IT audit work where I can solve complex issues, collaborate with dev/QA, and grow technical expertise in a learning-focused team.

I am an ERP-focused technical support and IT audit professional with hands-on experience securing and optimizing enterprise systems. I have reproduced and resolved customer-reported issues, used SQL for data extraction and updates, and leveraged Salesforce and NetSuite to manage cases and workflows while collaborating closely with development and QA teams.

My audit background includes testing IT general controls, identifying control gaps, and coordinating evidence and remediation with stakeholders. I hold certifications in IT fundamentals, auditing and process improvement, and I am committed to continuous learning and delivering reliable, customer-focused technical solutions.

Experience

Work history, roles, and key accomplishments

Application Support Analyst

Elite Technology

Mar 2025 - Oct 2025 (7 months)

Reproduced customer-reported issues and delivered fixes or workarounds, collaborated with development teams to validate resolutions, and used SQL and Salesforce to streamline case handling and improve support efficiency.

Application Support SQL Salesforce Troubleshooting Customer Support Root Cause Analysis Technical Documentation

Technical Support Engineer

Oracle NetSuite Philippines

Mar 2024 - Aug 2024 (5 months)

Performed diagnostics, reproduced and resolved customer issues via email and phone, collaborated with QA and Development on defect resolution, and authored knowledge base content while coordinating schedules for 15–25 team members.

Technical Support NetSuite Troubleshooting Scheduling

Technological Risk Associate

SyCip Gorres Velayo & Co.

Nov 2022 - Dec 2023 (1 year 1 month)

Tested IT general controls and change management across application environments, conducted walkthroughs to assess business processes, and reported control gaps and audit findings to support remediation.

Change Management Risk Assessment Evidence Coordination Report Writing

Education

Degrees, certifications, and relevant coursework

De La Salle Lipa

Bachelor of Science, Accounting Information System

2018 - 2022

Grade: Dean's Lister

Completed a Bachelor of Science in Accounting Information System, achieving Dean's Lister honors and coursework focused on accounting systems and IT controls.