At Nike EMEA, I worked across Consumer Services and Data & Business Operations, making complex and inconsistent work clearer, easier to run, and easier to train. I created reusable SOPs, templates, intake routes, and handover guidance.
During a 27-country restructuring involving 4,000+ employees, I managed pre- and post-load validation to help protect payroll accuracy and operational compliance. I also helped deliver Nike's SAP-to-Workday rollout by testing workflows, supporting hypercare, and training colleagues through a train-the-trainer model.
I built Excel/VBA tools for contract and document creation, validation, salary checks, and data search; the team adopted them as its standard, saving ~30 hours of manual work each week. In Consumer Services, I handled escalated cases involving payments, refunds, orders, fulfilment, and stock, coordinating resolution with customers and payment partners.
