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Nicole Lima

@nicolelima

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Business & Marketing Operations Specialist at IWR who improved workflows with PostgreSQL data analysis.

Netherlands

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What I'm looking for

I’m open to global remote roles where I can automate workflows across tools and support business and marketing operations.

At IWR, I coordinated daily operations and partner workflows, and audited revenue logs, booking metrics, and documentation using PostgreSQL and Excel.

I analyzed sales and operational performance to identify bottlenecks, implement workflow improvements, and document standard operating procedures.

At T8R Ltd., I supported administrative, HR, finance, and partner onboarding operations, and tracked digital marketing campaigns and engagement metrics.

In my ongoing personal automation projects, I’ve built n8n workflows for email triaging, lead routing, and document processing, reducing manual effort by over 30%. I’ve also used PostgreSQL, JavaScript, HTML/CSS, and Git for data verification, reporting, and workflow tracking.

Experience

Work history, roles, and key accomplishments

Current

Operations & Workflow Automation Projects

Current

Personal Experience

Nov 2025 - Present (1 year)

Built custom automated workflows using n8n and AI integrations to automate email triaging, lead routing, and document processing. Wrote PostgreSQL queries for data manipulation and custom reporting.

N8n AI Tools PostgreSQL JavaScript HTML CSS Git Lean principles

Technical Operations & Data Associate

IWR

Oct 2024 - Oct 2025 (1 year)

Coordinated cross-functional daily business operations, reservations, and vendor/partner workflows. Conducted daily data stewardship, auditing revenue logs and customer booking metrics in PostgreSQL and Excel.

PostgreSQL Excel Data Analysis Process Optimization SOP Documentation

Operations & Partner Support Associate

T8R Ltd.

Feb 2024 - Sep 2024 (7 months)

Managed cross-functional administrative, HR, finance, and partner onboarding operations. Executed digital marketing and client communication campaigns, tracking engagement metrics.

Google Workspace Excel Digital Marketing Data Accuracy Process documentation

Operations & Partner Account Support

Rappi (BPO)

Mar 2023 - Oct 2023 (7 months)

Managed high-volume partner accounts and customer escalations, meeting strict resolution SLAs and performance KPIs. Utilized internal CRM tools and analytics dashboards to monitor real-time data.

CRM Analytics Customer Escalation SLA Management Onboarding Optimization