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Xenia Cuchiliuc

@xeniacuchiliuc

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Operations specialist skilled in cross-functional project delivery, compliance, and team leadership.

Netherlands

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What I'm looking for

I seek operations roles where I can lead teams, improve processes, ensure compliance, and collaborate with stakeholders to scale high-quality service delivery.

I am an Operations Specialist with demonstrated experience leading teams, coordinating cross-functional projects, and ensuring compliance in fast-paced environments. I have driven KPI improvements, managed escalations, and delivered process improvements across operations, payments, and live-care functions.

My background includes payments investigation, KYC/BKYC onboarding, and live operations roles supporting international stakeholders. I combine stakeholder communication, risk assessment, and operational discipline to maintain service levels and enable scalable team performance.

Experience

Work history, roles, and key accomplishments

Payment Investigation Specialist

Finom

Apr 2024 - Jun 2025 (1 year 2 months)

Managed payment investigations, reconciled transactions, and ensured compliance with AML and other financial regulations while resolving chargebacks and failed transactions.

AML Chargebacks Transaction Monitoring Jira Reporting Process Improvement

Operations Onboarding Specialist

Finom

Nov 2023 - Apr 2024 (5 months)

Handled KYC/BKYC onboarding, collected and verified client documents for Germany and France, and conducted risk assessments to support operational compliance.

KYC Risk Assessment Workflows & Compliance

Assistant Supervisor

Just Eat Takeaway.com

Nov 2022 - May 2023 (6 months)

Led and supported a team of 30 juniors in Live Ops/Live Care, improving KPI performance by 20% through coaching, daily stand-ups, and process standardization.

Team Leadership KPI’S Coaching Process Improvement Escalation Management Live Operations Documentation

Career Support Specialist

Finom

Jul 2022 - Nov 2022 (4 months)

Provided frontline Live Ops/Live Care support, processed JIRA requests, coordinated with German and French stakeholders, and escalated operational issues to minimize service impact.

Jira Stakeholder Management Live Operations Escalations Customer Support Documentation Reporting

Junior Live Operation Specialist

Finom

Jun 2021 - Jul 2022 (1 year 1 month)

Monitored live operations, identified improvements to meet Service Level Standards, and collaborated on process and team development in a fast-paced environment.

Monitoring SLA Management Process Improvement Team Collaboration Zendesk Datadog Reporting

Nail and Laser Technician

Beauty Lounge Amsterdam

Delivered safe, high-quality nail and laser treatments and managed personalised consultations to ensure client satisfaction and adherence to hygiene standards.

Nail Care Consultation Customer Service Team Support Appointment Management Safety Procedures

Education

Degrees, certifications, and relevant coursework

Academy of Music, Theatre and Fine Arts, Moldova

Film Directing

2014 - 2018

Studied Film Directing at the Academy of Music, Theatre and Fine Arts, completing the program in July 2018 with coursework and practical training in film production and direction.