Dominic Cardenas
@dominiccardenas
Customer success and account management professional at Christopher Homes who raised community occupancy from 80% to 96%.
United StatesWhat I'm looking for
At Christopher Homes, I manage quality assurance for approximately 12 homes at a time in a 103-home luxury development, coordinating teams to resolve homeowner issues. I also built an AI-assisted change order workflow that reduced a recurring process from about 60 minutes to 15.
At Seneca Living (Christopher Homes), I managed resident relationships from inquiry and onboarding through renewal, helping increase occupancy from approximately 80% to 96% across a 50-home community. I handled lease renewals and retention outreach, and used HubSpot CRM to manage prospects and follow-ups.
When residents raised concerns, I was the go-to contact for escalations. I coordinated solutions with maintenance, operations, construction, and vendors to rebuild trust, and created onboarding documentation and repeatable procedures.
Earlier at Christopher Homes, I managed homeowner accounts through three design phases and guided clients through design upgrade investments averaging $600K–$800K. I also led approximately 50 electrical, lighting, and smart-home consultations, creating an interactive process that became the department standard. At Petland, I generated $1M+ in sales and trained new representatives.
Experience
Work history, roles, and key accomplishments
Quality Assurance Specialist
Christopher Homes
Jan 2026 - Present (9 months)
Manage quality assurance for approximately 12 homes at a time within a 103-home luxury development, driving issues to resolution for homeowners. Coordinate construction, design, purchasing, architecture, and trade teams to catch issues early and keep stakeholders informed.
Resident Experience & Leasing Manager
Seneca Living (Christopher Homes)
Jan 2025 - Dec 2025 (11 months)
Increased occupancy from approximately 80% to 96% across a 50-home luxury community by managing current and prospective resident relationships from inquiry and onboarding through renewal. Managed lease renewals and retention outreach, upsold residents into longer lease terms, and served as the go-to contact for resident escalations.
Junior Designer
Christopher Homes
May 2023 - Dec 2024 (1 year 7 months)
Managed 5-10 homeowner accounts at a time through three design phases, sustaining each relationship for approximately 10-12 months through construction check-ins and milestone celebrations to home completion. Guided homeowners through design upgrade investments averaging $600K-$800K, using needs analysis and consultative selling to upsell upgrades, finishes, smart-home options, and electrical pack
Sales Representative
Diamond Resorts
Sales representative for a timeshare and vacation ownership company.
Sales Supervisor / Sales Representative
Petland
Generated $1M+ in sales in approximately 15 months, earned promotion into sales leadership, and trained new representatives on consultative selling and customer engagement.
VIP Host
M Resort Spa Casino
Provided VIP hosting services at a resort spa casino.
Education
Degrees, certifications, and relevant coursework
Dominic hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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