Domenicca Sandoval
@domeniccasandoval
Business Administration professional with expertise in project management.
HondurasWhat I'm looking for
I am a dedicated Business Administration professional with a strong background in project management and quality assurance. My experience spans various roles, including my current position as a Calendar Clerk at Goldberg & Loren, where I ensure the smooth scheduling of court proceedings and maintain accurate calendars. My ability to communicate effectively across departments has been key to my success in this role.
Prior to this, I worked as a Quality Assurance Specialist at Ibex Honduras and 24-7 Intouch, where I focused on evaluating agent performance and providing constructive feedback to enhance service delivery. My educational background includes a Master’s in Business Management with a Marketing Orientation and a Bachelor’s in Industrial and Business Administration, both from the Central American Technological University (UNITEC). I am passionate about leveraging my skills in CRM tools and project management to contribute positively to my next role.
Experience
Work history, roles, and key accomplishments
Calendar Clerk
Goldberg & Loren
May 2022 - Present (3 years 1 month)
Responsible for scheduling court proceedings and maintaining calendars, ensuring accuracy and timeliness. Coordinated with judges and attorneys for smooth scheduling operations and communicated effectively across departments.
Quality Assurance Specialist
Ibex Honduras
Oct 2021 - May 2022 (7 months)
Evaluated agent calls, provided feedback, and created action plans to improve performance. Delivered coaching to enhance service quality.
Quality Assurance Specialist
24-7 Intouch
Sep 2020 - Oct 2021 (1 year 1 month)
Assessed customer needs through call evaluations and delivered feedback to agents. Collaborated with team leaders to address performance gaps.
Sales Agent
Allied Global
May 2019 - Aug 2019 (3 months)
Assisted clients with hotel reservations, ensuring satisfaction through effective communication and tailored solutions.
Customer Service Agent & Quality Assurance Specialist
Startek Honduras
Jun 2014 - May 2019 (4 years 11 months)
Provided after-sales support, monitored agent performance, and designed call tracking formats to improve quality standards.
Education
Degrees, certifications, and relevant coursework
C(Central American Technological University (UNITEC)
Master’s in Business Management with Marketing Orientation, Business Management
2013 -
Pursued a Master’s in Business Management with a focus on marketing, gaining insights into business strategies and marketing techniques.
C(Central American Technological University (UNITEC)
Bachelor’s in Industrial and Business Administration, Industrial and Business Administration
2010 -
Completed a Bachelor’s in Industrial and Business Administration, covering essential business principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
HondurasAuthorized to work in
Job categories
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