Open to opportunities

Gaby Pad

@gabypad

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Dynamic Project Specialist with extensive customer service experience.

Honduras

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What I'm looking for

I am looking for a role that values communication and teamwork, offering opportunities for growth and development.

I am a dedicated Project Specialist with a strong background in customer service and assistance. My experience spans several years in remote roles, where I have honed my skills in communication, team leadership, and project management. I thrive in fast-paced environments and excel at managing multiple tasks efficiently, even under pressure.

In my current role at Alia Services, I serve as the primary point of contact for representatives throughout the project lifecycle. I focus on identifying opportunities for improvement and ensuring that our clients achieve optimal results with our products and services. My previous experience as a Team Lead and Subject Matter Expert has equipped me with the ability to monitor team performance, develop improvement plans, and facilitate effective communication between management and agents.

With a Bachelor’s degree in Psychology from CEUTEC University, I leverage my educational background to understand team dynamics and enhance customer relationships. I am committed to continuous learning and professional development, as evidenced by my certifications in Customer Relationship Management and Strategic Planning.

Experience

Work history, roles, and key accomplishments

Current

Project Specialist - Regional Recruiter

Current

Alia Services

Jan 2022 - Present (3 years 7 months)

Served as the primary point of contact for representatives across the project lifecycle, guiding outcomes and identifying areas of opportunity for existing clients. Interviewed prospective full-time, part-time, and contract merchandisers, working closely with senior project specialists to ensure staffing needs were fulfilled. Onboarded representatives seamlessly with a high degree of personal touc

Project Management Client Relations Recruitment Staffing Onboarding Customer Service Communication

Team Lead

24-7 In-touch

Jan 2021 - Dec 2022 (1 year 11 months)

Monitored work to identify issues and track progress, serving as the conduit between call center management and agents. Developed improvement plans for agents with low KPIs and audited calls to ensure quality assurance. Created and followed up on administrative files.

Team Leadership Performance Monitoring Quality Assurance KPIs Call Center Operations Communication Administrative Support Goal Setting

Subject Matter Expert/Team Leads Assistant

24-7 In-touch

Jan 2020 - Dec 2021 (1 year 11 months)

Managed schedules, organized meetings, and handled correspondence to help the team lead stay organized. Acted as the primary point of contact between the team lead and other team members, and external parties facilitating effective communication. Assisted with project planning and execution, tracked deadlines, and helped coordinate tasks among team members.

Administrative Support Project Coordination Scheduling Communication Reporting Resource Management Problem Solving Team Collaboration

Education

Degrees, certifications, and relevant coursework

CEUTEC University

Bachelors in Psychology, Psychology

2021 -

Currently pursuing a Bachelor's degree in Psychology, focusing on understanding human behavior and mental processes. Developing skills in research, analysis, and interpersonal communication.