Domagoj Anton Dudjak
@domagojantondudjak
I improve SaaS support, 10DLC compliance, reporting, and workflow automation.
Bosnia and HerzegovinaWhat I'm looking for
At Launch Control, I administer GoHighLevel, maintain CRM-to-application integrations, and build sales, provider, billing, compliance, and operational reporting.
I've supported an SMS marketing platform through complex technical escalations, messaging issues, webhook failures, field-mapping errors, and retention-sensitive customer cases. I also manage A2P 10DLC registration workflows, review websites and consent flows, and coordinate corrective actions with carriers and providers.
As acting deputy to a 10–12-person support team, I've delegated work, trained four new hires, coached teammates, and maintained continuity during team-lead absences.
I use Excel, Google Sheets, SQL, BigQuery, Power BI, Google Apps Script, and Zapier to reconcile data, identify root causes, automate repetitive work, and turn operational gaps into practical system improvements.
Experience
Work history, roles, and key accomplishments
Data & Reporting Specialist
Launch Control
Feb 2026 - Present (6 months)
Administered GoHighLevel environment, maintained integrations, built sales-performance reporting, and automated workflows using Google Apps Script, Zapier, and spreadsheets. Reviewed 10DLC campaigns and reconciled provider invoices.
Support Operations & Compliance Specialist
Launch Control
Sep 2025 - Feb 2026 (5 months)
Managed A2P 10DLC registration and carrier compliance, coordinated with telecom providers, and served as acting deputy lead for a 10-12 person team. Trained four new support employees and built operational trackers.
Support Analyst
Launch Control
Dec 2022 - Sep 2025 (2 years 9 months)
Provided technical support for an SMS marketing platform, managed escalations, and diagnosed CRM integrations. Reviewed websites for A2P 10DLC compliance and identified software defects.
Data Associate
Checklens
Apr 2021 - Apr 2022 (1 year)
Annotated video data for smart-camera systems and performed data entry, quality control, and model testing for computer-vision projects.
Education
Degrees, certifications, and relevant coursework
University of Sarajevo - Academy of Fine Arts
Bachelor of Fine Arts, Fine Arts
2012 - 2019
Bachelor of Fine Arts in Printmaking from the University of Sarajevo - Academy of Fine Arts, completed from 2012 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
Bosnia and HerzegovinaAuthorized to work in
Job categories
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