I am interested in remote opportunities in Data Analytics, Power BI Development, IT Support, Systems Administration, Technical Support, Reporting & Automation, and AI-assisted business solutions. I enjoy solving technical challenges, optimizing processes, and helping teams make better decisions through technology and data.
Open to opportunities
Igor Smiljanic
@igorsmiljanic
Senior IT Specialist | Data Analyst | Power BI & SQL Developer | IT Support & Automation
Bosnia and HerzegovinaWhat I'm looking for
Senior IT Specialist and Data Analyst with 20+ years of experience supporting enterprise IT environments, managing infrastructure, and transforming operational data into actionable insights.
My background combines IT support, system administration, data analysis, reporting, and process automation. I work extensively with SQL, Power BI, Excel, and Python to build dashboards, automate workflows, and support business decision-making.
I have experience managing end-user support, networks, cloud services, cybersecurity initiatives, ERP systems, and reporting solutions. Recently, I have also been leveraging AI tools to improve productivity, automate documentation, and accelerate problem-solving.
I enjoy working at the intersection of technology, data, and business operations, helping organizations improve efficiency through automation, analytics, and reliable IT services.
Experience
Work history, roles, and key accomplishments
SC
Current
Senior IT Specialist
State Enterprise Forest Company
Jan 2002 - Present (24 years 5 months)
Managed IT infrastructure across 6 remote offices supporting 200+ employees, ensuring 99% uptime through proactive troubleshooting, automation, and security improvements. Led SAP ERP training for 200+ users and implemented Python automation and AI tools to reduce manual workload by ~30% and task times by 20%.
SI
Customer Support Consultant
SupportYourApp, Inc.
Jan 2024 - Dec 2025 (1 year 11 months)
Provided multi-channel technical support and troubleshooting for software customers, met SLAs consistently, collaborated with development to resolve bugs, and created a knowledge base that reduced customer wait times. Assisted users in adopting advanced features to improve productivity.
SE
IT Technician
Servis+
Jan 2018 - Dec 2019 (1 year 11 months)
Diagnosed and repaired smartphones and computer hardware/software, configured local networks and security software, and provided personalized technical support to over 100 clients. Improved device reliability and client satisfaction through timely repairs and guidance.
FR
Freelance Web Developer
Freelance
Jan 2012 - Dec 2018 (6 years 11 months)
Built and maintained responsive websites for SMEs using WordPress, Joomla, HTML/CSS and JavaScript, ensured SEO and performance optimizations, and provided hosting and ongoing technical support. Delivered projects that improved client online presence and site speed.
Education
Degrees, certifications, and relevant coursework
BC
BLC Banja Luka College
Bachelor, Information Technology and Management of Information Systems
2008 - 2012
Completed a Bachelor program focused on information technology and management of information systems from 2008 to 2012.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
Bosnia and HerzegovinaAuthorized to work in
Salary expectations
15k-40k USD
Social media
Job categories
Skills
WindowsLinuxMacOSVPNNetwork AdministrationZendeskHubSpotJiraFive9ZohoPythonBASHJavaScriptSQLHTMLCSSManual TestingAPI TestingPlaywrightSeleniumKatalonGitAWSTrelloPowerShellChatGptGitHub Co PilotDatabasesData AnalysisWordPressJoomlaSecurity Best PracticesActive DirectoryEnhanceGeminiGitHubPostmanSplunk
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