Open to opportunities

Moe Salihbasic

@moesalihbasic

Worked in operations/admin position, ranging from QA, sales, CSA. Looking for a long term job with possibility of long term growth.

Bosnia and Herzegovina

Message

What I'm looking for

I’m looking for a long term gig c, based on my previous experience I would assimilate into any role necessary, I like to wear a lot of hats and prefer to be autonomous, If given the chance I would showcase my usefulness and take on any challenges or learn any skill necessary for success

Worked remotely across QA, sales and CSA roles.

Delivered responsive customer support through email/live chat/Intercom/CRM system. Upselling, escalating to the correct department, and giving information about the product line-up.

Quality assurance and data-focused professional with experience establishing data verification procedures and conducting routine audits to detect defects and ensure standards.

Experience in content indexing, widget configuration, and UX/UI testing. Prioritizing clear documentation, cross-team communication, and practical solutions that improve workflows and meet KPIs.

Supported sales and account managers by generating and examining reports, maintaining documentation, and resolving data and CRM issues with development.

Experience

Work history, roles, and key accomplishments

Quality Assurance Operations

TrendMD

Jun 2022 - Nov 2025 (3 years 5 months)

- Maintained automation of reporting, generation and schedule/input for sales department
- Led the establishment of data verification procedures
- Conducted routine audits, inspections, and tests on products or services to detect defects or deviations from established standards
- Maintained documentation of quality control activities, audit sales reports, share findings with relevant stakeholders

Customer Support Agent

Blazing

Jan 2024 - Nov 2024 (10 months)

- Addressed inquiries swiftly via LiveChat/Discord
- Delivered customer support by offering tailored solutions via email and internal communication channels
- Recognized customer requirements and suitable upsell opportunities
- Published and updated product knowledge base
- Conducted website UX/UI overview
- Implemented semi-automated customer lifecycle processes

Customer Support Agent

TrendMD

Oct 2019 - Jun 2022 (2 years 8 months)

- Ticket management using Salesforce, CopperCRM, Zendesk
- Produced and examined sales reports for account managers using an internal admin dashboard & Tableau
- Simple lead generation using ZoomInfo, Google, and LinkedIn SN
- Kept client sheets updated with the most current data sets (Google sheets, Excel, Quip)
- Assisted with data entry and administrative tasks