I’m looking for a new career path to start in, based on my previous experience I would assimilate into any role necessary, I like to wear a lot of hats and prefer to be autonomous, If given the chance I would showcase my usefulness and take on any challenges
MSLooking for a job
Moe Salihbasic
@moesalihbasic
Quality assurance specialist focused on data verification and automation.
Bosnia and HerzegovinaWhat I'm looking for
I am a quality assurance specialist and data-focused professional with extensive remote experience across QA, sales support, and customer support. I prioritize clear documentation, cross-team communication, and practical solutions that improve workflows and meet KPIs.
At TrendMD I led efforts to automate sales reporting, collaborating with developers to reduce report preparation time by 80% and cut manual preparation by 50%. I implemented new tests and data verification protocols that reduced human error by 30% over three years.
In sales support roles I configured client widgets, indexed content using CSS/HTML selectors, and streamlined reporting to reduce error-checking time by 30%. I resolved technical onboarding issues, supported lead generation, and produced detailed sales reports to enable data-driven decisions.
In customer support I improved response workflows and knowledge-base practices, contributed to semi-automating lifecycles that reduced non-paying customers by 10%, and increased upsell ratio by 5% through targeted, time-sensitive offers. I also perform UX/UI website testing and maintain client data accuracy to reduce overdue rates.
Experience
Work history, roles, and key accomplishments
TR
QA Specialist
TrendMD
Dec 2020 - Jul 2025 (4 years 7 months)
Led QA and data verification efforts, implemented tests and standards that reduced human errors by 30% and automated sales reporting to cut preparation time by 80%. Oversaw report generation for sales, decreasing manual preparation by 50% and improved product reliability through routine audits.
BL
Sales Assistant
Blazingbo
Jan 2021 - Dec 2021 (11 months)
Configured client widgets and resolved technical onboarding issues, indexed 20% of company content using CSS/HTML selectors, and streamlined reporting to reduce error-checking time by 30%. Supported lead generation and improved lead conversion speed by 50%.
TR
Customer Support Agent
TrendMD
Aug 2018 - Aug 2020 (2 years)
Provided customer support and maintained knowledge base, achieving ~20s response times and reducing account manager follow-ups by 25%; semi-automated lifecycles to cut non-paying customers by 10% and increased upsell ratio by 5%.
Education
Degrees, certifications, and relevant coursework
VD
VPTS Doboj
Vocational/Technical Certificate, Computer Science / Information Systems
2016 - 2020
Completed vocational/technical studies at VPTS Doboj from August 2016 to August 2020 focusing on computer science and information systems.
Availability
Looking for a job
Location
Bosnia and HerzegovinaAuthorized to work in
Job categories
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