Eldar Jahic
@eldarjahic
I fix unreliable operations tools, data, workflows, and integrations.
Bosnia and HerzegovinaWhat I'm looking for
At Uroboros, I work with operations leaders to fix problems spanning tools, data, automation, and process. I map workflows, identify breakdowns in information and ownership, and implement agreed technical changes through testing, documentation, and handoff.
My recent work includes API-based data migrations, payment and CRM integrations, web app payment implementations, and AI-assisted lead email workflows. I use JavaScript, Python, direct APIs, Airtable, n8n, Make, and Zapier based on what a workflow needs and a team can maintain.
Previously, I built scalable products and workflow improvements as a Full Stack Engineer at Soren. At 360dialog and Infobip, I supported WhatsApp API and messaging integrations, troubleshooting delivery, platform, and reliability issues for businesses.
I start with the process: where information originates, who needs it next, what can fail, and who notices. I take ownership of the agreed work, explain tradeoffs clearly, and make clear what still needs attention.
Experience
Work history, roles, and key accomplishments
I work with operations leaders on problems that cross tools, data, automation and process.
I map the current workflow, identify where information or ownership breaks down, agree the priorities, and implement the technical changes. Testing, documentation and handoff are part of that work.
The scope can include operational data systems, migrations between platforms, payment and CRM integrations, lea
Bridge the gap between business needs and technical execution by building scalable, high-impact solutions. Collaborate with clients and internal teams to turn requirements into reliable products, workflows, and improvements that support growth and operational efficiency.
Senior Technical Support Engineer
360Dialog
Nov 2024 - Apr 2026 (1 year 5 months)
Supported businesses using WhatsApp API messaging, resolving technical issues across integrations, delivery, and platform workflows. Built and managed internal IT systems, SaaS access, automation workflows, and AI-assisted operations.
Senior Technical Support Engineer
Nov 2024 - Apr 2026 (1 year 5 months)
Support businesses using WhatsApp API messaging and help resolve technical issues across integrations, delivery, and platform workflows. Work closely with customers to troubleshoot problems, improve reliability, and ensure messaging systems perform as expected. Built and managed internal IT systems, SaaS access, automation workflows, and AI-assisted operations, improving reliability, reducing manu
Provided technical support for communication and messaging solutions, helping customers resolve issues and maintain reliable service. Investigated technical problems, supported integrations, and worked across teams to deliver clear solutions in a customer-facing environment.
Technical Support Specialist
DDCE
Jun 2020 - Jun 2022 (2 years)
Supported customers with technical issues, troubleshooting, and service guidance while building a strong foundation in communication, problem-solving, and customer care. Developed the support mindset that later shaped my approach to development and automation work.
Education
Degrees, certifications, and relevant coursework
University of Sarajevo
Bachelor of Laws
2018 - 2022
Maastricht University Faculty of Law
Business Administration and Management, General
2017 - 2018
Availability
Location
Bosnia and HerzegovinaAuthorized to work in
Job categories
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