At Qualtrics - RIO, I provide technical support and customer service, and collaborate with product and engineering teams in Jira to address customer issues. I also create feature documentation and client and internal reports in SQL.
Previously, I was a Sales Development Representative at Forsta, a Brand Manager at Acro, and a Technical Support Agent at BH Telecom d.d. Sarajevo. My work included prospecting and lead validation, promotional activities and reporting, and investigating customer problems and resolving them through support channels.
