Open to opportunities

Dolly Singh

@dollysingh

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Senior engagement manager driving large-scale technology and CRM transformations.

United States

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What I'm looking for

I seek leadership roles driving enterprise technology transformations where I can own engagement lifecycle, governance, and cross-functional delivery to achieve measurable outcomes and long-term client success.

I am a senior engagement and program leader with 18+ years delivering complex, high-stakes technology transformations for enterprise and public sector clients.

I have owned multi-million dollar portfolios and platform-scale programs, serving as primary engagement lead for large CRM modernization efforts and accountable for platform integrity, scalability, performance, security, and DevOps standards.

I partner with executive and technical stakeholders as a trusted advisor, designing governance, operating models, and delivery lifecycle practices that accelerate time to value and inform enterprise decisions.

I mentor delivery managers, lead cross-functional teams, and drive measurable customer outcomes in regulated environments while identifying opportunities for expanded services and long-term customer success.

Experience

Work history, roles, and key accomplishments

Current

Senior Engagement Manager

Current

Salesforce

Jan 2019 - Present (7 years 5 months)

Led a 20+ member, $14M Salesforce CRM platform team supporting a $118M federal modernization program; owned engagement lifecycle, platform governance, and DevOps standards to improve scalability and accelerate time to value.

Engagement Management Program Management Salesforce MuleSoft DevOps Governance Stakeholder Management Vendor Management

Associate Director, PMO

American Society of Clinical Oncology

Nov 2016 - Dec 2018 (2 years 1 month)

Directed Health IT and data management programs, owning project roadmaps, vendor management, and delivery of enterprise data integration and analytics to enable decision-ready clinical insights.

Program Management Health IT Data Integration Vendor Management Project Management Analytics Stakeholder Management PMO

Manager, Technology Consulting

Deloitte Consulting

Feb 2008 - Oct 2016 (8 years 8 months)

Managed technology consulting engagements for healthcare providers and federal clients, leading teams to deliver large-scale EHR, interoperability, and governance programs with measurable operational outcomes.

Project Management Healthcare IT Governance EHR Integration Stakeholder Management Change Management Risk Mitigation

Education

Degrees, certifications, and relevant coursework

Carnegie Mellon University

Bachelor of Science, Computer Science

Completed a Bachelor of Science in Computer Science, focusing on core computing principles and practical application.

Carnegie Mellon University

Master of Science, Information Systems Management

Completed a Master of Science in Information Systems Management emphasizing technology leadership, information systems strategy, and IT management practices.