Looking for a job

Sagar Wagh

@sagarwagh

Message

Customer support expert at Teleperformance who handled international chats and maintained a 95%+ quality score.

India

Message

What I'm looking for

I'm seeking a challenging role where I can use my skills and creativity to support growth and success for both myself and the organization.

At Teleperformance, I handled international customer chats, managing 80+ live chats daily while maintaining a 95%+ quality score.

I delivered 85%+ first contact resolution with average handling time under six minutes while managing three concurrent chats.

In an earlier Teleperformance role, I provided customer support over phone and email. I was promoted to Subject Matter Expert within four months.

I completed a Master of Computer Application at SAGE University after earning a Bachelor of Computer Application specializing in Big Data Analytics - IBM.

Experience

Work history, roles, and key accomplishments

Operations Customer Expert I - International Chat Support

Teleperformance

Mar 2026 - Mar 2026 (0 months)

Handled 80+ live chats daily for international customers, maintaining a 95%+ quality score. Delivered 85%+ FCR with AHT under 6 minutes while managing 3 concurrent chats with accuracy.

Customer Support Live Chat International Customer Service Data Privacy SOP Adherence Customer Retention

Customer Support Executive / Subject Matter Expert (SME)

Teleperformance

Apr 2024 - Jun 2025 (1 year 2 months)

Provided exceptional customer support across phone and email platforms, ensuring high service standards and customer satisfaction. Recognized for expertise and promoted to Subject Matter Expert (SME) within 4 months, showcasing leadership potential.

Customer Support Phone Support Email Support Subject Matter Expertise Leadership

Education

Degrees, certifications, and relevant coursework

SAGE University

Master of Computer Application, Computer Application

2023 - 2025

Pursued a Master of Computer Application degree at SAGE University from 2023 to 2025.

Shri Vaishnav Vidyapeeth Vishwavidyalaya

Bachelor of Computer Application, Computer Application

2020 - 2023

Completed a Bachelor of Computer Application with a specialization in Big Data Analytics from IBM at Shri Vaishnav Vidyapeeth Vishwavidyalaya from 2020 to 2023.