D Mac

I am an experienced billing specialist and customer service professional with a diverse background across medical billing, insurance verification, help-desk support, and operations. I deliver accurate billing, insurance coordination, and payment processing while ensuring cross-departmental workflows run smoothly.

In my current role I manage medical billing for behavioral health providers, review insurance with patients, assist with payments and arrangements, and facilitate coordination across teams to improve access and revenue cycles. Previously I supported long-term care policyowners with benefits, claims, annuities and payments in a high-volume inbound center.

My earlier experience includes corporate help-desk administration for mobile plans, property tax customer service for mortgage servicers, and running a self-employed professional cleaning business—work that sharpened my customer-facing, scheduling and operational skills. I am proficient with EMR systems, insurance verification platforms, Microsoft Office, and common billing/claims tools.

I bring strong communication, attention to detail, and a customer-focus to every role and seek opportunities where I can apply my billing, verification and administrative strengths to improve processes and support patient or client access and satisfaction.