Open to opportunities

DJ Herrero

@djherrero

Message

Detail-oriented virtual admin and quality assurance professional.

Philippines

Message

What I'm looking for

I seek a role where I can apply admin and QA expertise, contribute to process improvements, work within a collaborative team, and grow professionally—ideally in insurance, research, or customer operations.

I am a detail-oriented virtual administrative and quality assurance professional with hands-on experience supporting insurance operations, managing client communications, and maintaining accurate policy and property records. I bring strong organizational skills and a commitment to compliance and reliable record-keeping.

My background includes market research and customer-facing roles where I analyzed consumer behavior, supported marketing decisions, and handled high-volume inbound customer service, technical support, billing, and sales inquiries. I have practical knowledge of accounting principles from collegiate studies and use tools like QuickBooks, Salesforce CRM, and GoHighLevel to streamline workflows.

I am proactive, process-focused, and results-driven, with experience conducting QA reviews and translating research findings into actionable insights. I am pursuing further language skills in Japanese (TESDA N5, studying N4) and hold a Bachelor of Entrepreneurship.

Experience

Work history, roles, and key accomplishments

Current

Virtual Admin Support / QA

Current

Global Guard Insurance

Jan 2024 - Present (1 year 11 months)

Provided administrative support to a real estate insurance broker, prepared insurance quotes, managed schedules and client appointments, and maintained accurate policy/property files; conducted quality assurance reviews to ensure accuracy and compliance of client files and transaction documents.

Administrative Support Quality Assurance Scheduling Record keeping Policy Processing Attention To Detail

Marketing Researcher (OJT)

Pursuefresh Enterprise

Jan 2023 - Jan 2024 (1 year)

Conducted market research to analyze consumer behavior, competitors, and industry trends and delivered actionable insights to inform marketing strategies and business decisions.

Market Research Data Analysis Competitive Analysis Consumer Insights Report Writing Survey Design Presentation Excel

Sales Customer Service Rep

VXI Global Solutions

Jan 2022 - Jan 2024 (2 years)

Handled inbound customer calls for inquiries, basic technical support, billing, payments/refunds, and sales, meeting training standards for customer service and support.